The Jazz Room: A Journey to the Heart of Cuba

You can change your ticket date up to 24 hours before the event starts. To do so, contact us and provide the ID of the ticket you purchased. This is the unique code you received when buying the ticket, found in the confirmation email or in the Fever app. You can also check whether the exchange option is available in the "Tickets" section of the Fever app. If it is, you will see a "Change date and/or time" button; just click it and follow the on-screen instructions to make the change. Please note: refunds are not possible under any circumstances. For more information, please see our Terms.

Refunds are not possible under any circumstances. For more information, please see our Terms. You can add the flexible cancellation option, which is subject to different rules.

You can cancel a ticket with the flexible cancellation option if you request it up to 48 hours before the event starts. Just contact us. Please note: a refund will not be possible if the ticket has been transferred to another user.

No, you don't need to print your ticket. It will be checked in the Fever app when you arrive at the venue.

Zone A (premium visibility) and Zone B (great visibility). Seating is assigned on a first come, first served basis within each zone.

Yes, you can sit with your friends if you arrive together and have tickets for the same zone. We recommend arriving early, and we will do our best to seat you next to each other.

This experience is intended for guests aged 18 and over. The organizer may ask you to show a valid ID.

Tickets will not be sold at the venue. They can only be purchased in the Fever app and on the Fever website.

Doors open 30 minutes before the event and close 5 minutes before it starts. To preserve the atmosphere and keep the focus in the room, entry is not possible once the event has begun.

Guests who need assistance during this attraction can apply for one free pass for a personal assistant/companion. Contact us to provide proof that you need a companion ticket. Once we receive this confirmation, we will send you a voucher that you can redeem in the Fever app for a free companion ticket (subject to availability). Please note that you must show both your regular ticket and the companion ticket at the entrance.

Drinks will be available for purchase at the venue, but food will not be available.

For everyone's comfort, we ask that you do not leave your seat during the performance unless something urgent comes up.

No, please fully silence your phone before the event starts. Taking photos and recording videos is only allowed during the last song and without flash.

No, there will be no strobe lights.

The event takes place indoors.

No, smoking and vaping are prohibited at the event venue.

Pets are not allowed at the venue, but assistance animals are welcome.

The venue is accessible for wheelchair users.