Candlelight: Mozart's Musical Moments

The Candlelight: Mozart's Musical Moments in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

To guarantee a safe environment for you and the musicians, all lighting is done with LED candles. You'll enjoy the same warm atmosphere without worrying about fire or heat.

Since we often choose historic and monumental venues for the event, the temperature sometimes depends on the outside weather. We recommend dressing appropriately for the time of year to ensure a comfortable and pleasant evening.

Tickets are not on sale inside the venue or at Basílica Pontificia de San Miguel's own box office. To attend the concert, you must purchase them through the official Fever website or by downloading the app.

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Basílica Pontificia de San Miguel, always respecting the order of arrival and the sector.

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Absolutely! You can transfer your tickets free of charge from the Fever app by clicking on the "Transfer tickets" button. If you need support, contact us with the reference number of your ticket.

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

We recommend arriving about 30 minutes before the concert starts so you can settle in comfortably. The doors will close 5 minutes before the start, and once the show begins, late entry will not be allowed to avoid interrupting the musicians and other attendees.

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

When you arrive at Basílica Pontificia de San Miguel, our staff will show you where the photo area is set up. Feel free to ask any member of our team if you have any questions.

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Unfortunately, this experience cannot be held in an accessible venue. We do our best to make all our experiences inclusive and suggest you check out other experiences in your city.