Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Vivaldi's Four Seasons in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To guarantee a safe environment for you and the musicians, all lighting is done with LED candles. You'll enjoy the same warm atmosphere without worrying about fire or heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Keep in mind that many of our concerts are held in historic buildings, so controlling the temperature can be a challenge. We do our best to ensure a pleasant environment, but we recommend bringing comfortable clothes suitable for the time of year so you can enjoy without issues.

Question 4

Will there be food and drink service at Comillas Pontifical University Church?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

To maintain the atmosphere and respect the artists, you may only leave your seat in case of an urgent need. Thank you for helping us keep the magic alive!

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Keep your device on silent during the event. You can only capture photos and videos (always without flash) in the final piece when the musicians signal you from the stage.

Question 7

Can tickets be bought at the Comillas Pontifical University Church box office?

Accepted Answer

Tickets cannot be bought at Comillas Pontifical University Church. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 8

How does seating assignment and zoning work?

Accepted Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Comillas Pontifical University Church, staff will seat you in the order that attendees arrive within your zone.

Question 9

Can we sit together if we're a group?

Accepted Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 10

Can tickets for Candlelight: Vivaldi's Four Seasons be gifted?

Accepted Answer

Yes! You can buy a Gift Card and let them decide which concert and day they want to attend. Alternatively, if you already have a ticket tied to a specific date, you can use the "Transfer Tickets" feature in the app to send it as a gift instantly.

Question 11

What is "Candlelight Photo"?

Accepted Answer

This pack gives you access to a unique photography session at Comillas Pontifical University Church. To make sure you always remember the experience, we'll give you an instant Polaroid-format print.

Question 12

Can I buy "Candlelight Photo" photos at Comillas Pontifical University Church?

Accepted Answer

If there is still availability, you can purchase your Candlelight Photo at the venue itself, paying exclusively with a credit or debit card. Remember, online buyers have priority over sales at Comillas Pontifical University Church.

Question 13

When will I receive the photo?

Accepted Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Packages you buy online will be ready for pickup at the concert. Keep in mind that the "Pack of 3 candles" is exclusive to that day and venue, so we do not accept returns or refunds.

Question 16

Where can I find my tickets for Candlelight: Vivaldi's Four Seasons in Madrid?

Accepted Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Arrive at least 30 minutes early for your photo. The photo sessions will end 10 minutes before the concert begins to ensure everything runs on time.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

When you pass the entrance control at Comillas Pontifical University Church, our team will show you where the photo area is. Don't hesitate to ask for help if you need it!

Question 22

Is there parking available at Comillas Pontifical University Church?

Accepted Answer

Yes, there is parking available for attendees.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

No need to dress up; the vibe is casual and relaxed. The main thing is that you wear a comfortable outfit to fully enjoy the candlelight experience.

Question 24

Are pets or animals allowed in Comillas Pontifical University Church? What about service animals?

Accepted Answer

Unfortunately, pets are not allowed in Comillas Pontifical University Church, but assistance dogs and guide dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, we offer a free pass for any attendee who needs assistance. Contact us with the necessary documentation, and we'll make sure everything is ready for you.

Question 26

Is Comillas Pontifical University Church accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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