Candlelight: The Best of Joe Hisaishi

No. For the safety of attendees, all candles are flameless.

Please arrive at least 30-45 minutes before the concert starts so you can be assigned a seat within your purchased zone. The concert begins on time, and the audience must already be seated. Out of respect for the musicians and the audience, late arrivals will not be allowed to enter the show.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

No. Tickets are not sold on site; they can only be purchased in the Fever app or on the Fever website.

Yes, you can transfer your tickets to anyone for free: just click “Transfer Tickets” on your ticket in the Fever app. If you need additional help, contact Fever support and include your ticket order number.

This experience allows date changes up to 48 hours in advance. To make the change, contact Fever support and include the ticket ID associated with your purchase. You can also check whether this option is available on your ticket in the “Tickets” section of the Fever app, where, if enabled, the “Change date and/or time” button will appear. No refunds are permitted under any circumstances, as set out in Fever's Terms and Conditions. If you selected the Flexible Cancellation add-on, see the questions below.

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Up to 48 hours before the experience starts. The ticket becomes non-refundable if it is transferred.

No documentation is needed.

If you paid by credit card or PayPal, the refund can take 10 or more days to appear on your statement. If you paid with a voucher, you will receive a new voucher in the Fever app.

Yes, except for the 10% Flexible Cancellation fee.

A voucher for the same value is issued immediately, and you can use it on the same experience.

Request it through Fever's support form: https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant or support worker. Contact Fever support and you will receive a voucher to get your free carer ticket in the Fever app, subject to availability.

You can find your ticket in the “Tickets” section of the Fever app, available on the Apple App Store and Google Play. Please remember to log in with the same method you used to make the purchase. You will also find your QR code in your purchase confirmation email.

If the weather affects your experience in any way (a change of location or a postponement), we will notify you by email in advance.

The concert is held at La Rosa, 800 N. Country Club Road, Tucson.

Yes, you will be able to purchase food and beverages at this event. There is also a restaurant, Sisters Restaurant & Bar, right next door, where you can reserve a table.

No pets are allowed at this venue, though service animals are welcome.

Yes, the concert is held in an accessible venue that is ADA compliant.

Yes, paid parking is available.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.