Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Tribute to Hans Zimmer in Segovia lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

All the candles you'll see are LED for safety reasons. They achieve the same magical and cozy effect as a real flame but without smoke, real fire, or heat emission.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 4

Will there be food and drink service at Salón Hombres Ilustres - Hotel Cándido Segovia?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Unless it's an emergency, we appreciate that you don't get up from your seat. This helps us maintain the special atmosphere of the event.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 7

Can tickets be bought at the Salón Hombres Ilustres - Hotel Cándido Segovia box office?

Accepted Answer

No, you won't be able to get your tickets at the physical box office or at the entrance to Salón Hombres Ilustres - Hotel Cándido Segovia. To secure your spot, you must purchase your tickets through the Fever app or official website.

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into sections with different prices based on visibility and proximity to the stage. Our team will seat you on a first-come, first-served basis at Salón Hombres Ilustres - Hotel Cándido Segovia, always within the zone you selected when purchasing your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 10

Can tickets for Candlelight: Tribute to Hans Zimmer be gifted?

Accepted Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Enjoy a bespoke photography experience in Salón Hombres Ilustres - Hotel Cándido Segovia's decorated zone by adding this pack to your ticket. You'll get an instant photo printed with the retro charm of a Polaroid to immortalize the experience.

Question 12

Can I buy "Candlelight Photo" photos at Salón Hombres Ilustres - Hotel Cándido Segovia?

Accepted Answer

If there are spots available at Salón Hombres Ilustres - Hotel Cándido Segovia, you can purchase Candlelight Photos paying only with a card. We recommend booking it online in advance, as those purchases have priority over sales at the venue.

Question 13

When will I receive the photo?

Accepted Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Packages you buy online will be ready for pickup at the concert. Keep in mind that the "Pack of 3 candles" is exclusive to that day and venue, so we do not accept returns or refunds.

Question 16

Where can I find my tickets for Candlelight: Tribute to Hans Zimmer in Segovia?

Accepted Answer

Your digital tickets await you in the Fever app (available on Google Play and Apple App Store), under the "Tickets" tab. Log in with the same profile you used to buy them. The QR code will also be in your confirmation email. Forget paper; you don't need to print anything to get in.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 20

When should I arrive to have my photo taken?

Accepted Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

The photo spot is inside Salón Hombres Ilustres - Hotel Cándido Segovia, and our staff will guide you there. If you have any questions, they'll be happy to assist you.

Question 22

Is there parking available at Salón Hombres Ilustres - Hotel Cándido Segovia?

Accepted Answer

Yes, there is parking available for attendees.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 24

Are pets or animals allowed in Salón Hombres Ilustres - Hotel Cándido Segovia? What about service animals?

Accepted Answer

Pets can't attend the event. However, assistance dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.

Question 26

Is Salón Hombres Ilustres - Hotel Cándido Segovia accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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Concerts

Music Events

Candlelight Concerts