Question 1

How does seating assignment and zoning work?

Accepted Answer

We have several zones priced based on closeness and the stage view. When you enter Salón Hombres Ilustres - Hotel Cándido Segovia, the team will help you find your seat in order of arrival within your booked category.

Question 2

Can we sit together if we're a group?

Accepted Answer

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Question 3

Can tickets be bought at the Salón Hombres Ilustres - Hotel Cándido Segovia box office?

Accepted Answer

It's not possible to buy your tickets directly at Salón Hombres Ilustres - Hotel Cándido Segovia. Tickets are available exclusively through Fever, either by visiting the official website or downloading the mobile app.

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

Try to arrive 30 minutes before the show to settle in easily. Doors will close promptly 5 minutes before the start, and they won't reopen once the concert begins, preventing any interruptions.

Question 5

Will there be food and drink service at Salón Hombres Ilustres - Hotel Cándido Segovia?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Keep in mind that many of our concerts are held in historic buildings, so controlling the temperature can be a challenge. We do our best to ensure a pleasant environment, but we recommend bringing comfortable clothes suitable for the time of year so you can enjoy without issues.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: Tribute to Hans Zimmer in Segovia lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

Unless it's an emergency, we appreciate that you don't get up from your seat. This helps us maintain the special atmosphere of the event.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

For your safety, the concert's candles operate with LED bulbs. They mimic the light of a flame perfectly without needing real fire, so they don't burn or pose any risk.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We ask that you keep your phone muted during the performance. You can take photos and videos without flash only in the final song when the artists themselves give you the nod.

Question 12

Where can I find my tickets for Candlelight: Tribute to Hans Zimmer in Segovia?

Accepted Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Hans Zimmer be gifted?

Accepted Answer

Yes! The perfect present is a Candlelight Gift Card valid for any concert in your country, so the recipient can choose the event that suits them best. If you prefer to gift a ticket you already have, remember you can easily send it using the "Transfer Tickets" feature in the app.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Get this pack to enjoy an exclusive photo session in a special area inside Salón Hombres Ilustres - Hotel Cándido Segovia. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 17

Can I buy "Candlelight Photo" photos at Salón Hombres Ilustres - Hotel Cándido Segovia?

Accepted Answer

You can get your photo at Salón Hombres Ilustres - Hotel Cándido Segovia using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Make sure to arrive at least 30 minutes before the concert starts so we have enough time to take your photo. Your photo will be taken before the event, and the photo session will end 10 minutes before the concert begins.

Question 19

When will I receive the photo?

Accepted Answer

You'll have the chance to choose your favorite photo in the moment. Our team will print it throughout the concert and you'll be able to collect it comfortably when you leave, as it's not possible to keep it for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

You'll be guided to the photo area right after you enter Salón Hombres Ilustres - Hotel Cándido Segovia. If you need help, just ask our staff, and they'll point you in the right direction.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Your purchases made through Fever are delivered at the venue. Remember that the "Pack of 3 candles" does not have a refund or exchange policy because all purchases for this event are final.

Question 23

Are pets or animals allowed in Salón Hombres Ilustres - Hotel Cándido Segovia? What about service animals?

Accepted Answer

Pets can't attend the event. However, assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.

Question 25

Is Salón Hombres Ilustres - Hotel Cándido Segovia accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Salón Hombres Ilustres - Hotel Cándido Segovia?

Accepted Answer

Yes, there is parking available for attendees.

Candlelight: Tribute to Hans Zimmer

Hans Zimmer's music, reimagined live

Surrounded by a thousand candles

An extraordinary setting

Candlelight: Ed Sheeran & Coldplay

Candlelight: The Innate Law

Candlelight: Queen vs. ABBA

Candlelight: Christmas Classics

Heritage Sundays: Musical Iconography in the Cathedral

Segovia with Soul: Saint Fructus at the Cathedral

Segovia with Soul: Baby Jesus Figures at the Cathedral

La Tartana. Grandma's Hideout

Storybook Sundays: Impatient Pumpkins

The Altarpiece. A Midsummer Night's Dream

Escape Room - The Other Side of the Palace

Real Alcázar de Segovia - Simple Visit with Audioguide

Royal Glass Factory of La Granja

Real Alcázar de Segovia - Simple Guided Visit (Spanish Only)

World Heritage Site with Cathedral and Alcazar

Guided Tour of the Tower

﻿Guided visit to the Cathedral of Segovia

General Visit to the Cathedral and Episcopal Palace

Royal Palace of Riofrío

Guided Tour of the Episcopal Palace

World Heritage Site with a Visit to the Cathedral

﻿Guided Visit to the Royal Mint

The Muleteer Guides You Through Segovia

Visit of the Jewish Quarter of Segovia

Guided Visit of Antonio Machado’s House

Music Events

Concerts

Candlelight Concerts

Guided visit to the Cathedral of Segovia

Guided Visit to the Royal Mint