Question 1

How does seating assignment and zoning work?

Accepted Answer

The venue has several zones with prices adjusted to the distance and perspective from the stage. Upon arriving at Iglesia de la Encarnación, you'll be seated according to the order of entry and the type of ticket you purchased.

Question 2

Can we sit together if we're a group?

Accepted Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 3

Can tickets be bought at the Iglesia de la Encarnación box office?

Accepted Answer

Tickets cannot be bought at Iglesia de la Encarnación. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 5

Will there be food and drink service at Iglesia de la Encarnación?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Remember that the concerts often happen in historic venues where the temperature varies with the weather. We suggest keeping this in mind when choosing your outfit to enjoy the evening in the most comfortable way.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: Valentine's Day Special in Bilbao lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

Unless it's an extreme necessity, we appreciate that you remain seated so that you and the other attendees can enjoy the concert to the fullest.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry, the candles are all LED technology and replicate the light of a flame identically. Without real fire, they don't emit heat and aren't flammable.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 12

Where can I find my tickets for Candlelight: Valentine's Day Special in Bilbao?

Accepted Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 14

Can tickets for Candlelight: Valentine's Day Special be gifted?

Accepted Answer

Absolutely! To gift the Candlelight experience, you can buy a Gift Card valid for any Candlelight concert in your country, allowing the recipient to choose their preferred date and concert. Alternatively, if you've already purchased a ticket for a specific date, you can use the "Transfer Tickets" option in the app to send it as a gift.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Capture your night with this photo pack in a special Iglesia de la Encarnación location. Our team will deliver an instant printed photo in Polaroid format for you to take home.

Question 17

Can I buy "Candlelight Photo" photos at Iglesia de la Encarnación?

Accepted Answer

You can buy your photo experience at Iglesia de la Encarnación if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 19

When will I receive the photo?

Accepted Answer

You'll have the chance to choose your favorite photo in the moment. Our team will print it throughout the concert and you'll be able to collect it comfortably when you leave, as it's not possible to keep it for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

You'll get directions to the photo area once you enter Iglesia de la Encarnación. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Remember to pick up your online purchase at the venue during the event. Since your "Pack of 3 candles" is tied to a specific date and location, it cannot be exchanged or refunded. All sales are final.

Question 23

Are pets or animals allowed in Iglesia de la Encarnación? What about service animals?

Accepted Answer

Due to venue policies, you won't be able to bring your pet to the concert. However, you can enter with a service dog or guide dog.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.

Question 25

Is Iglesia de la Encarnación accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Iglesia de la Encarnación?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

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