Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Vivaldi's Four Seasons in Bilbao lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Since we often choose historic and monumental venues for the event, the temperature sometimes depends on the outside weather. We recommend dressing appropriately for the time of year to ensure a comfortable and pleasant evening.

Question 4

Will there be food and drink service at Iglesia de la Encarnación?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 7

Can tickets be bought at the Iglesia de la Encarnación box office?

Accepted Answer

No, you won't be able to get your tickets at the physical box office or at the entrance to Iglesia de la Encarnación. To secure your spot, you must purchase your tickets through the Fever app or official website.

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into sections with different prices based on visibility and proximity to the stage. Our team will seat you on a first-come, first-served basis at Iglesia de la Encarnación, always within the zone you selected when purchasing your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 10

Can tickets for Candlelight: Vivaldi's Four Seasons be gifted?

Accepted Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

This package offers a unique photography experience, available exclusively to customers who purchase it. You'll enjoy a personalized photo session in our specially designated area at Iglesia de la Encarnación and receive an instant Polaroid-style print as a souvenir.

Question 12

Can I buy "Candlelight Photo" photos at Iglesia de la Encarnación?

Accepted Answer

If there are still places available, you can buy your Candlelight photo on the day of the concert at Iglesia de la Encarnación using a card. Remember that priority is given to those who bought the add-on online when purchasing their tickets.

Question 13

When will I receive the photo?

Accepted Answer

Choose your favorite photo before it goes to print. Our team will prepare it during the concert for you to collect right when it ends. Don't forget to take it with you when you leave, as we can't keep it for another day!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 16

Where can I find my tickets for Candlelight: Vivaldi's Four Seasons in Bilbao?

Accepted Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Yes! You can send your digital tickets to someone else for free from the "Transfer Tickets" tab in the Fever app. If you need extra assistance, contact us and share your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We suggest coming with a 30-minute buffer so you can get seated without any hassle. Entry ends strictly 5 minutes before starting, and no new entries will be allowed after it begins, to preserve the atmosphere of the event.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Make sure to arrive about 30 minutes early for your photo session. Remember that it is organized before the event and will end 10 minutes before the show starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

You'll get directions to the photo area once you enter Iglesia de la Encarnación. If you have any questions, any of our staff will be happy to help you.

Question 22

Is there parking available at Iglesia de la Encarnación?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

There is no formal dress code for the event. We advise going for a comfortable style so you can enjoy the evening to the fullest.

Question 24

Are pets or animals allowed in Iglesia de la Encarnación? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.

Question 26

Is Iglesia de la Encarnación accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Candlelight: Vivaldi's Four Seasons

The genius music of Vivaldi, illuminated

Surrounded by a thousand candles

An extraordinary setting

Bundle: Candlelight: Vivaldi's The Four Seasons + Ballet of Lights

Candlelight: Queen vs. ABBA

Candlelight: Ed Sheeran vs. Coldplay

Candlelight Christmas: Nutcracker and Christmas Classics by Candlelight

Candlelight: Coldplay vs. Imagine Dragons

Candlelight: The Inborn Law

Candlelight: Tribute to Michael Jackson

Candlelight: Christmas Movie Soundtracks

Candlelight: Queen vs. The Beatles

Candlelight: Tribute to Hans Zimmer

Bilbao BBK Live 2027

The Jazz Room: A Journey to the Heart of New Orleans

The Jazz Room: A Journey to the Heart of New Orleans

Ballet of Lights: Sleeping Beauty in a Sparkling Show

TOC Bilbao 2026

The Jury Experience - Crime on the High Seas: The shipwreck of a friendship

El Toril Glamping Experience: Safari Tent Getaway with Breakfast

L.A. Guns at Kafe Antzokia, Bilbao 2026

The Jury Experience - Angel of Death: Mercy or Murder?

The Jury Experience - Death by AI

Triángulo de Amor Bizarro at Stage Live, Bilbao 2026

BARRRK BILBAO 2027

Carolina Durante at BIZKAIA ARENA-BEC!, Bilbao 2026

Mujeres at Kafe Antzokia, Bilbao 2027

New Date: Barry B Bilbao 2027

Music Events

Concerts

Festivals

Candlelight Concerts

Fever Originals