Candlelight Christmas: Nutcracker and Christmas Classics by Candlelight

The Candlelight Christmas: Nutcracker and Christmas Classics by Candlelight in Bilbao lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

The historic spaces where the events take place can have temperature variations depending on the date. We advise dressing in clothes suitable for the season so you can enjoy the concert with the utmost comfort.

There is no physical sales point inside Iglesia de la Encarnación. If you want to enjoy the experience, the only authorized channel is Fever (official website and app).

We have several zones priced based on closeness and the stage view. When you enter Iglesia de la Encarnación, the team will help you find your seat in order of arrival within your booked category.

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Go to the Fever app (available on Apple App Store or Google Play) and head straight to the "Tickets" section to see them. Just make sure you're logged in with the same user you paid with. You'll also have your QR code in the purchase confirmation email. They're digital, so no printing is needed!

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

The photo spot is inside Iglesia de la Encarnación, and our staff will guide you there. If you have any questions, they'll be happy to assist you.

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.