Candlelight: The Best of Joe Hisaishi

For the safety of attendees, all candles are flameless.

Please arrive at least 30 minutes before the concert starts so you can be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. If you arrive late, out of respect for the musicians and the audience, you will not be allowed to enter.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece, and always without flash, as indicated by our musicians.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in case of an emergency.

Tickets are not sold on site; they can only be purchased through the Fever app or the Fever website.

Yes, you can transfer your tickets to anyone for free. Just select "Transfer Tickets" on your ticket in the Fever app. Please contact us if you need extra help, and include your ticket order number.

This experience allows date changes up to 48 hours in advance. To make a change, contact us with the ticket ID of your purchase, or check your ticket in the "Tickets" section of the Fever app, where the "Change date and/or time" button will appear if it's enabled. Refunds are not permitted, except through the Flexible Cancellation add-on (see below).

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Up to 48 hours before the experience starts. It becomes non-refundable once the ticket is transferred.

No documentation is needed.

If you paid by credit card or PayPal, it can take 10 or more days to appear on your statement. If you paid with a voucher, you will receive a new voucher in the app.

Yes, except for the 10% Flexible Cancellation fee.

A voucher for the same value is issued immediately, which you can use on the same experience.

You can request your refund here: https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

Guests requiring assistance throughout this experience are entitled to one free ticket for their personal assistant or support worker. Please contact us, and we will provide you with a voucher you can use to purchase your free carer ticket in the Fever app, based on availability.

You can find your ticket in the "Tickets" section of the Fever app (available on the Apple App Store or Google Play). Remember to log in with the same method you used to make the purchase. Your QR code is also in your purchase confirmation email.

If weather conditions affect your experience in any way (change of location or postponement), we will notify you by email in advance.

The event will be held at Austin Scottish Rite Theater, 207 W 18th St, Austin, TX 78701.

Austin Scottish Rite Theater is located at 207 W 18th St, Austin, TX 78701, just north of the Texas State Capitol in downtown Austin. Driving: easily accessible from I-35 and Mopac; street parking and nearby paid garages are available (allow extra time for parking). Rideshare: Uber and Lyft can drop you off directly in front of the venue on 18th Street. Public transit: several CapMetro bus routes stop within a few blocks. We recommend arriving at least 15 to 20 minutes early.

Unfortunately, there won't be food or beverages for purchase at this event.

Unfortunately, pets are not allowed at this event's location, though service animals are welcome.

Yes, the event is being held in an accessible venue.

Yes, this experience offers two optional add-ons at checkout: Candlelight Photo and Candle 3-Pack.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.