Candlelight: The Innate Law

Question 1

How long does the experience last?

Answer

The Candlelight: The Innate Law in Santander lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 4

Will there be food and drink service at Gran Hotel Sardinero?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 7

Can tickets be bought at the Gran Hotel Sardinero box office?

Answer

It's not possible to buy your tickets directly at Gran Hotel Sardinero. Tickets are available exclusively through Fever, either by visiting the official website or downloading the mobile app.

Question 8

How does seating assignment and zoning work?

Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Gran Hotel Sardinero, strictly following the order of arrival and the zone of your ticket.

Question 9

Can we sit together if we're a group?

Answer

Yes, you can sit side by side. To guarantee this, it's essential that you enter the venue together and have purchased tickets in the same category. We suggest arriving 30 minutes before the start so our team can easily seat you together.

Question 10

Can tickets for Candlelight: The Innate Law be gifted?

Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 11

What is "Candlelight Photo"?

Answer

With this exclusive add-on, you'll enjoy a personalized photo session in a specially decorated area of Gran Hotel Sardinero and receive an instant Polaroid-style capture as a keepsake.

Question 12

Can I buy "Candlelight Photo" photos at Gran Hotel Sardinero?

Answer

Photos can be bought at Gran Hotel Sardinero as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 13

When will I receive the photo?

Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 16

Where can I find my tickets for Candlelight: The Innate Law in Santander?

Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 17

Can I transfer or send my tickets to another person?

Answer

Of course, sharing your tickets won't cost you anything. Just go to your Fever app profile, tap your ticket, and select "Transfer Tickets." If you need help, contact us with your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 20

When should I arrive to have my photo taken?

Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 21

Where do I have to go to have my photo taken?

Answer

As soon as you step into Gran Hotel Sardinero, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 22

Is there parking available at Gran Hotel Sardinero?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

We don't require any formal dress code. We suggest coming in casual, comfortable clothes; the main thing for us is that you feel good throughout the concert.

Question 24

Are pets or animals allowed in Gran Hotel Sardinero? What about service animals?

Answer

Unfortunately, pets are not allowed in Gran Hotel Sardinero, but assistance dogs and guide dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.