Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Halloween Classics in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the indoor temperature of the venue goes hand in hand with the season. We recommend opting for layers or clothes suitable for the season to ensure you stay comfortable throughout the show.

Question 4

Will there be food and drink service at Paraninfo Universidad Complutense de Madrid?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the artists on stage and the other attendees, we kindly ask that you not leave your seat unless it's an emergency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 7

Can tickets be bought at the Paraninfo Universidad Complutense de Madrid box office?

Accepted Answer

No! Tickets are not sold directly at the door or the Paraninfo Universidad Complutense de Madrid box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 8

How does seating assignment and zoning work?

Accepted Answer

We have several zones priced based on closeness and the stage view. When you enter Paraninfo Universidad Complutense de Madrid, the team will help you find your seat in order of arrival within your booked category.

Question 9

Can we sit together if we're a group?

Accepted Answer

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Question 10

Can tickets for Candlelight: Halloween Classics be gifted?

Accepted Answer

Sure! You can buy a Candlelight Gift Card and let them choose their favorite concert on the day that suits them best. Already have a ticket for a specific day? No problem, use the "Transfer Tickets" option in the Fever app and send it as a gift.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Enjoy a special photography experience in our decorated Paraninfo Universidad Complutense de Madrid area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 12

Can I buy "Candlelight Photo" photos at Paraninfo Universidad Complutense de Madrid?

Accepted Answer

You can buy your photo experience at Paraninfo Universidad Complutense de Madrid if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 13

When will I receive the photo?

Accepted Answer

You'll have the chance to choose your favorite photo in the moment. Our team will print it throughout the concert and you'll be able to collect it comfortably when you leave, as it's not possible to keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Make sure to pick up your items online at the event location. As it is tied to that specific date and venue, the "Pack of 3 candles" cannot be returned or exchanged for money; all sales are final.

Question 16

Where can I find my tickets for Candlelight: Halloween Classics in Madrid?

Accepted Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Of course, sharing your tickets won't cost you anything. Just go to your Fever app profile, tap your ticket, and select "Transfer Tickets." If you need help, contact us with your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We advise arriving about 30 minutes before the start to find your spot without rush. Access will close 5 minutes before the scheduled time; if you arrive late, we're sorry but you won't be allowed in out of respect for the artists and other attendees.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

We recommend arriving at least 30 minutes early so there's enough time to take your photo. The photo session takes place before the show and ends 10 minutes before it starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you step into Paraninfo Universidad Complutense de Madrid, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 22

Is there parking available at Paraninfo Universidad Complutense de Madrid?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

No need to dress up; the vibe is casual and relaxed. The main thing is that you wear a comfortable outfit to fully enjoy the candlelight experience.

Question 24

Are pets or animals allowed in Paraninfo Universidad Complutense de Madrid? What about service animals?

Accepted Answer

We're sorry, but pets are not allowed in this venue. However, your guide dogs or assistance dogs are of course welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.

Question 26

Is Paraninfo Universidad Complutense de Madrid accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Candlelight: Halloween Classics

Candlelight: Classic Romance

Candlelight: Christmas Classics

Candlelight: Christmas classics

Candlelight: Christmas Classics

Candlelight: The Innate Law

Candlelight: Valentine's Day Special

Candlelight: Christmas and New Year Concert

Candlelight: Valentine's Day Special

Candlelight: With Mozart, Bach and other timeless composers

Candlelight: Mozart's Musical Moments

FORMULA 1 LENOVO GRAN PREMIO DE ESPAÑA 2027

New Year's Eve 2026 at Teatro Kapital

Naturaleza Encendida: Alice in Wonderland

Gemswell Surf Pre-Sale Madrid

Primavera Sound Barcelona 2027

The Jury Experience - Angel of Death: Mercy or Murder?

An Idiot’s Guide to Wine: Comedy Over Drinks

Black Friday 2026 - Exclusive Access

Palmeando - Flamenco Afternoon at the Drive-In

ULTRALIGERA in MADRID: Lapsus Tour

Chaos Lab - Madrid

Prison Island in Spark Island Alcorcón XMadrid

Royal Palace of Madrid

Bernabéu Skywalk imagined by Cirque du Soleil

Hannah Montana: The Tribute

Concerts

Music Events

Festivals

Candlelight Concerts

Fever Originals

A Halloween straight out of the movies

Surrounded by a thousand candles

An extraordinary setting