Candlelight: Christmas Movie Soundtracks

Question 1

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Iglesia de la Encarnación, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit side by side. To guarantee this, it's essential that you enter the venue together and have purchased tickets in the same category. We suggest arriving 30 minutes before the start so our team can easily seat you together.

Question 3

Can tickets be bought at the Iglesia de la Encarnación box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Iglesia de la Encarnación box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 5

Will there be food and drink service at Iglesia de la Encarnación?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

The historic spaces where the events take place can have temperature variations depending on the date. We advise dressing in clothes suitable for the season so you can enjoy the concert with the utmost comfort.

Question 7

Is there a dress code for Candlelight concerts?

Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 8

How long does the experience last?

Answer

The Candlelight: Christmas Movie Soundtracks in Bilbao lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

It is not allowed to stand up or leave the venue during the performance, except in case of an emergency, out of consideration for the audience and the musicians.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

To guarantee a safe environment for you and the musicians, all lighting is done with LED candles. You'll enjoy the same warm atmosphere without worrying about fire or heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 12

Where can I find my tickets for Candlelight: Christmas Movie Soundtracks in Bilbao?

Answer

Your tickets are saved in the "Tickets" section within the Fever app (available on Apple App Store or Google Play). Simply log in with the same account or method you used to buy them. You'll also receive a confirmation email with your QR code. Being 100% digital tickets, there's no need to print anything.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

Question 14

Can tickets for Candlelight: Christmas Movie Soundtracks be gifted?

Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

With this exclusive add-on, you'll enjoy a personalized photo session in a specially decorated area of Iglesia de la Encarnación and receive an instant Polaroid-style capture as a keepsake.

Question 17

Can I buy "Candlelight Photo" photos at Iglesia de la Encarnación?

Answer

You can get your photo at Iglesia de la Encarnación using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 18

When should I arrive to have my photo taken?

Answer

Make sure to arrive about 30 minutes early for your photo session. Remember that it is organized before the event and will end 10 minutes before the show starts.

Question 19

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

As soon as you step into Iglesia de la Encarnación, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 23

Are pets or animals allowed in Iglesia de la Encarnación? What about service animals?

Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.