Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Coldplay vs. Imagine Dragons in Bilbao lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Since we often choose historic and monumental venues for the event, the temperature sometimes depends on the outside weather. We recommend dressing appropriately for the time of year to ensure a comfortable and pleasant evening.

Question 4

Will there be food and drink service at Iglesia de la Encarnación?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Unless it's an extreme necessity, we appreciate that you remain seated so that you and the other attendees can enjoy the concert to the fullest.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 7

Can tickets be bought at the Iglesia de la Encarnación box office?

Accepted Answer

No, we don't have a physical box office or door sales at Iglesia de la Encarnación. You can only get your tickets through Fever, either by checking the official website or directly through the app.

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Iglesia de la Encarnación, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Question 10

Can tickets for Candlelight: Coldplay vs. Imagine Dragons be gifted?

Accepted Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Capture your night with this photo pack in a special Iglesia de la Encarnación location. Our team will deliver an instant printed photo in Polaroid format for you to take home.

Question 12

Can I buy "Candlelight Photo" photos at Iglesia de la Encarnación?

Accepted Answer

If there are spots available at Iglesia de la Encarnación, you can purchase Candlelight Photos paying only with a card. We recommend booking it online in advance, as those purchases have priority over sales at the venue.

Question 13

When will I receive the photo?

Accepted Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

With this pack, you'll get 3 high-quality LED candles that mimic the flicker of an authentic flame. They are completely safe for decorating your home without any risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Make sure to pick up your items online at the event location. As it is tied to that specific date and venue, the "Pack of 3 candles" cannot be returned or exchanged for money; all sales are final.

Question 16

Where can I find my tickets for Candlelight: Coldplay vs. Imagine Dragons in Bilbao?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (available on Apple App Store or Google Play). Remember to log in with the same account you used to make the purchase. You'll also find your QR code in the purchase confirmation email. Your tickets are digital, and you don't need to print them.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Try to come 30 minutes early to go through the photo area. The session will close strictly 10 minutes before the music starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

Once you enter Iglesia de la Encarnación, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Question 22

Is there parking available at Iglesia de la Encarnación?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 24

Are pets or animals allowed in Iglesia de la Encarnación? What about service animals?

Accepted Answer

We're sorry, but pets are not allowed in the venue. Of course, assistance dogs are exempt from this rule and can accompany you.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.

Question 26

Is Iglesia de la Encarnación accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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