Question 1

Do I need to print my ticket?

Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it from Google Play and the Apple App Store ). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 2

Can I change the date of my ticket? Are refunds allowed?

Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.

Question 3

Can I transfer my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 4

How long does the experience last?

Answer

The experience will be roughly 60 minutes. The virtual reality walk through will last about 45 minutes, and the on-boarding and safety briefing will last about 15 minutes.

Question 5

Where is the experience located?

Answer

The event will take place at Level 1, Centro comercial Samara Satélite, Cd. Satélite, 53100 Naucalpan de Juárez, Méx.

Question 6

Does the experience take place in an indoor or outdoor venue?

Answer

This experience is held indoors in an air-conditioned venue.

Question 7

Will food and beverage be available on site for purchase?

Answer

No, there will be no sale of food or drinks inside the venue. However, Samara Satélite offers several restaurant options to choose from.

Question 8

Is there parking available?

Answer

Yes, Samara Satélite has paid parking, available every day of the week from 6:00 A.M. to 12:00 A.M. It also offers valet parking, designated spaces for people with disabilities and pregnant women, areas for motorcycles and bicycles, and BMW charging stations for electric vehicles.

Question 9

Is there an age requirement?

Answer

The minimum age authorized is 8 years old, although the experience is better suited to children from 11 years old. All children are the sole responsibility of their parent(s) and/or guardian(s).