Candlelight: The Lord of the Rings

Guests must be 8 years old or older. Anyone under the age of 16 must be accompanied by an adult.

In the “Tickets” section of the Fever app, signing in with the same method you used to buy. Your QR code is also in your purchase confirmation email.

You can change the date or time of your ticket up to 48 hours before the experience starts, subject to availability, by contacting Fever with your ticket ID.

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Up to 48 hours before the experience starts. The ticket becomes non-refundable if it is transferred.

No documentation is needed.

If you paid by credit card or PayPal, the refund can take 10 days or more to appear on your statement. If you paid with a voucher, you will receive a new voucher in the app.

Yes, except for the 10% Flexible Cancellation fee.

A voucher for the same value is issued immediately, and you can use it on the same experience.

Request it through this form: https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

Tickets are non-refundable unless you purchased a Flexible Cancellation ticket. Date or time changes are possible up to 48 hours before the experience, subject to availability.

At National City Christian Church, 5 Thomas Cir NW, Washington DC 20005.

By metro: the venue is about a 5-minute walk from Dupont Circle (Red Line), McPherson Square (Blue, Orange and Silver Lines) and Mt Vernon Sq (Green and Yellow Lines).

No food or drinks are sold at the venue. Only sealed bottled water is allowed inside.

No, animals are not allowed except for service animals.

Yes. The venue is ADA compliant.

There is street parking near the venue, but we encourage using public transport or rideshare.

Candlelight Photo is a paid add-on: one instant, Polaroid-style printed photo taken in a designated area before the concert, one picture per purchase. While available, it can also be bought at the venue by credit card only, with priority for online buyers. The photo experience closes 10 minutes before the concert, so arrive at least 30 minutes early; venue staff will show you where to go. Show the QR code from your separate confirmation email to the photographer. You choose your photo before it is printed and collect it at the exit after the concert; pictures cannot be held for you. It is refundable only if Fever cancels the photo opportunity: missing your photo does not qualify for a refund or rescheduling.

They must be collected at the venue on the day of the event. Candle add-ons bought online and picked up at the venue are final sale and non-refundable.

Keep your phone on silent throughout the performance. Photos and videos are only allowed during the final piece, when the musicians say so, and always without flash.

No, except in an emergency.

Doors open 45 minutes before the start time. Arrive at least 30 minutes early to get a seat in your zone: the concert starts on time and late entry is not permitted.

Fever will email you in advance about any change of location or postponement.

Seats are assigned on a first come, first served basis within each zone. You can sit together if you arrive together and have tickets for the same zone, so we recommend arriving early.

Yes. You can transfer your tickets to any Fever account at no cost, using the “Transfer Tickets” option in the app.

No. All the candles are flameless, for everyone's safety.

There's no strict dress code, but you're encouraged to embrace the spirit of Middle-earth: dress as your favorite character or let the magic of the films inspire your look.