Question 1

What are the different ticket types?

Accepted Answer

There are six ticket types: Premium (Front Row), Zone A (Excellent Visibility), Zone B (Good Visibility), Zone C (Good Visibility), Zone D (Fair Visibility) and Wheelchair Accessible (Fair Visibility).

Question 2

Can I buy tickets at the venue?

Accepted Answer

Tickets are not available for purchase at the venue. All tickets must be purchased through the Fever app or website (www.feverup.com) prior to arriving at the event.

Question 3

How do I book a ticket for my carer?

Accepted Answer

Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us through the Fever contact form with proof of needing a carer ticket. Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket. Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer's ticket will need to be purchased with at least one other full price ticket. Here are some of the documents we accept: Middle or Higher rate DLA for care and/or mobility; receipt of Personal Independence Payment (PIP); evidence of being severely sight impaired; CredAbility Access Card - + 1 category requirement.

Question 4

Is there an age requirement for the event?

Accepted Answer

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Question 5

Where can I find my ticket?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 6

Can I change my ticket?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us through the Fever contact form, indicating your ticket ID. Standard tickets cannot be refunded under any circumstances; only a Flexible Cancellation ticket can be refunded, as explained below. For more information, you can refer to Fever's Terms & Conditions.

Question 7

What is a Flexible Cancellation ticket?

Accepted Answer

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Question 8

When can I return my Flexible Cancellation ticket?

Accepted Answer

Up to 48 hours before the experience starts. It becomes non-refundable if the ticket has been transferred.

Question 9

What documents do I need to cancel my ticket?

Accepted Answer

No documentation is needed.

Question 10

How long does a refund take and how will I receive it?

Accepted Answer

If you paid by credit card or PayPal, it takes 10 or more days to appear on your statement. If you paid with a voucher, you will receive a new voucher in the Fever app.

Question 11

Will I get a full refund?

Accepted Answer

Yes, except for the 10% Flexible Cancellation fee.

Question 12

If I opt for an exchange, when will I receive the new ticket?

Accepted Answer

A voucher for the same value is issued immediately, and you can use it on the same experience.

Question 13

How do I request my refund?

Accepted Answer

Request it through the Fever contact form, at https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

Question 14

Where is the experience taking place?

Accepted Answer

Minster Precinct, Peterborough, PE1 1XS

Question 15

How do I get to the venue?

Accepted Answer

You can get to Peterborough Cathedral easily by public transport or car. Peterborough Railway Station is about a 10-minute walk from the Cathedral, with regular mainline services from London, Cambridge, and the North. The main bus station at Queensgate is also within 10 minutes' walk, and there are several city-centre bus stops nearby. Major road links, including the A1(M) and A47, provide easy access by car. Several public car parks are located close to the Cathedral, including the Car Haven and Trinity Street car parks, both within a few minutes' walk.

Question 16

Is there food served?

Accepted Answer

No, but a bar will be available.

Question 17

Can I bring animals?

Accepted Answer

Animals are not allowed, except for service animals.

Question 18

Does this venue have disability access?

Accepted Answer

Peterborough Cathedral has good disabled access with level, step-free entry through the South Transept door and ramps at the West Door.

Question 19

Is there parking available?

Accepted Answer

There is no public parking available in the Cathedral grounds (Precincts), but plentiful parking is available just outside, within a 5-10 minute walk.

Question 20

Can I take pictures or videos during the performance?

Accepted Answer

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Question 21

Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Question 22

Can I leave the concert room during the performance?

Accepted Answer

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

Question 23

When should I arrive?

Accepted Answer

Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians' performance and the experience of the audience, you will not be allowed to enter the show.

Question 24

What happens if the weather conditions do not allow for the event to take place?

Accepted Answer

If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.

Question 25

Can I sit together with friends?

Accepted Answer

Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.

Question 26

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to any other Fever account at no extra cost. It's as easy as clicking "Transfer Tickets" on your ticket in the Fever app. For additional help, please contact us through the Fever contact form, indicating your ticket ID.

Question 27

Are the candles flammable?

Accepted Answer

Please note that, for the security of attendees, all candles will be flameless.

Question 28

Is there a dress code? What should I wear?

Accepted Answer

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Question 29

How are seats assigned? Can we sit together?

Accepted Answer

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.

Candlelight: Queen vs. ABBA

Queen meets ABBA

Surrounded by a thousand candles

An extraordinary setting

Candlelight: Ed Sheeran Meets Coldplay

Candlelight: Vivaldi's Four Seasons

Candlelight: The Best of Hans Zimmer

Candlelight: Valentine’s Day Special

Candlelight: Christmas Classics

Peterborough Murder Mystery: Death in the Shadows