Candlelight: Tribute to Michael Jackson

Question 1

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Unicaja Concert Hall María Cristina, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 3

Can tickets be bought at the Unicaja Concert Hall María Cristina box office?

Answer

No, you won't be able to get your tickets at the physical box office or at the entrance to Unicaja Concert Hall María Cristina. To secure your spot, you must purchase your tickets through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 5

Will there be food and drink service at Unicaja Concert Hall María Cristina?

Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Not at all! There's no strict dress code. We recommend a casual and relaxed style; the most important thing is that you're comfortable to fully enjoy the experience.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Michael Jackson in Malaga lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Out of respect for the musicians and the other audience members, we ask that you not leave your seat unless it's an emergency. We want everyone to enjoy the show without interruptions.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 12

Where can I find my tickets for Candlelight: Tribute to Michael Jackson in Malaga?

Answer

You can find them in the "Tickets" section of the Fever app (available on Google Play and Apple App Store) using the same account as the purchase, or in your purchase confirmation email along with your access QR code. There's no need to print your tickets as they are completely digital.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Michael Jackson be gifted?

Answer

Of course! The best way is to buy a Candlelight Gift Card so they can freely choose the date and tribute concert they want. If you already have tickets for a specific day, gift them directly through the "Transfer Tickets" tab in the Fever app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Unicaja Concert Hall María Cristina. You'll instantly take home a printed Polaroid-style photograph.

Question 17

Can I buy "Candlelight Photo" photos at Unicaja Concert Hall María Cristina?

Answer

You can buy your photo experience at Unicaja Concert Hall María Cristina if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 18

When should I arrive to have my photo taken?

Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 19

When will I receive the photo?

Answer

Pick the photo you want printed - it'll be ready for you to collect when the concert ends. Make sure to take it with you when you leave, as our team can't keep it for later.

Question 20

Where do I have to go to have my photo taken?

Answer

As soon as you step into Unicaja Concert Hall María Cristina, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

This special pack contains 3 decorative LED candles that simulate the glow and cozy ambiance of real light. They are the perfect alternative for adding warmth to your home in a clean and safe way.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Packages bought on the web will be waiting for you at the venue on the day of the show. We're sorry to say the 3 candle pack cannot be returned or refunded, as all sales are final.

Question 23

Are pets or animals allowed in Unicaja Concert Hall María Cristina? What about service animals?

Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, we offer a free pass for any attendee who needs assistance. Contact us with the necessary documentation, and we'll make sure everything is ready for you.