Candlelight: Tribute to Phil Collins

Question 1

How long does the experience last?

Answer

The Candlelight: Tribute to Phil Collins in Malaga lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

Controlling the temperature in historic buildings is sometimes a challenge. Therefore, we recommend dressing according to the current season to ensure you stay comfortable throughout the event.

Question 4

Will there be food and drink service at Museo Carmen Thyssen Málaga?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

Unless it's an emergency, we appreciate that you don't get up from your seat. This helps us maintain the special atmosphere of the event.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 7

Can tickets be bought at the Museo Carmen Thyssen Málaga box office?

Answer

There is no physical sales point inside Museo Carmen Thyssen Málaga. If you want to enjoy the experience, the only authorized channel is Fever (official website and app).

Question 8

How does seating assignment and zoning work?

Answer

Tickets are divided into sections with rates that change based on location and visibility. Once you're at Museo Carmen Thyssen Málaga, our team will assign you a seat on a first-come, first-served basis within the category you booked.

Question 9

Can we sit together if we're a group?

Answer

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Question 10

Can tickets for Candlelight: Tribute to Phil Collins be gifted?

Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 11

What is "Candlelight Photo"?

Answer

If you want a unique keepsake, get this pack and enjoy a photo session in an exclusive space inside Museo Carmen Thyssen Málaga. You'll receive an instant Polaroid-style photo printed on the spot.

Question 12

Can I buy "Candlelight Photo" photos at Museo Carmen Thyssen Málaga?

Answer

Photos can be bought at Museo Carmen Thyssen Málaga as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 13

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

Take home these 3 LED candles that reproduce the warm flicker of traditional lighting. Forget about fire hazards; they're an ideal and safe choice for home decoration.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Make sure to pick up your items online at the event location. As it is tied to that specific date and venue, the "Pack of 3 candles" cannot be returned or exchanged for money; all sales are final.

Question 16

Where can I find my tickets for Candlelight: Tribute to Phil Collins in Malaga?

Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 17

Can I transfer or send my tickets to another person?

Answer

Of course! Passing your tickets to someone else is totally free. Just open the Fever app, find your tickets, and tap "Transfer tickets." If you have any questions or need a hand, contact us with the booking details and don't forget to include your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 20

When should I arrive to have my photo taken?

Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 21

Where do I have to go to have my photo taken?

Answer

When you pass the entrance control at Museo Carmen Thyssen Málaga, our team will show you where the photo area is. Don't hesitate to ask for help if you need it!

Question 22

Is there parking available at Museo Carmen Thyssen Málaga?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

No need to dress up; the vibe is casual and relaxed. The main thing is that you wear a comfortable outfit to fully enjoy the candlelight experience.

Question 24

Are pets or animals allowed in Museo Carmen Thyssen Málaga? What about service animals?

Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.