Candlelight: Tribute to Mecano

Question 1

How long does the experience last?

Answer

The Candlelight: Tribute to Mecano in Malaga lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

All the candles you'll see are LED for safety reasons. They achieve the same magical and cozy effect as a real flame but without smoke, real fire, or heat emission.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 4

Will there be food and drink service at Museo Carmen Thyssen Málaga?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

Unless it's an emergency, we appreciate that you don't get up from your seat. This helps us maintain the special atmosphere of the event.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 7

Can tickets be bought at the Museo Carmen Thyssen Málaga box office?

Answer

No, you won't be able to get your tickets at the physical box office or at the entrance to Museo Carmen Thyssen Málaga. To secure your spot, you must purchase your tickets through the Fever app or official website.

Question 8

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Museo Carmen Thyssen Málaga, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 9

Can we sit together if we're a group?

Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 10

Can tickets for Candlelight: Tribute to Mecano be gifted?

Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 11

What is "Candlelight Photo"?

Answer

Enjoy a special photography experience in our decorated Museo Carmen Thyssen Málaga area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 12

Can I buy "Candlelight Photo" photos at Museo Carmen Thyssen Málaga?

Answer

Photos will be on sale at Museo Carmen Thyssen Málaga depending on the day's availability. If you decide to buy them there, remember that only card payments are accepted and that attendees who purchased the package online in advance will have priority for the session.

Question 13

When will I receive the photo?

Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Packages bought on the web will be waiting for you at the venue on the day of the show. We're sorry to say the 3 candle pack cannot be returned or refunded, as all sales are final.

Question 16

Where can I find my tickets for Candlelight: Tribute to Mecano in Malaga?

Answer

You can find them in the "Tickets" section of the Fever app (available on Google Play and Apple App Store) using the same account as the purchase, or in your purchase confirmation email along with your access QR code. There's no need to print your tickets as they are completely digital.

Question 17

Can I transfer or send my tickets to another person?

Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

We recommend arriving about 30 minutes before the concert starts so you can settle in comfortably. The doors will close 5 minutes before the start, and once the show begins, late entry will not be allowed to avoid interrupting the musicians and other attendees.

Question 20

When should I arrive to have my photo taken?

Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 21

Where do I have to go to have my photo taken?

Answer

As soon as you step into Museo Carmen Thyssen Málaga, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 22

Is there parking available at Museo Carmen Thyssen Málaga?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

Forget strict dress codes. We recommend a casual outfit so you can enjoy the live music in total comfort and without complications.

Question 24

Are pets or animals allowed in Museo Carmen Thyssen Málaga? What about service animals?

Answer

We're sorry, but pets are not allowed in the venue. Of course, assistance dogs are exempt from this rule and can accompany you.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.