The Jury Experience: The 20 Million Dollar Heist

You can find your QR Code ticket in the Fever app, within the Tickets section. If you haven’t downloaded the app, you can download it from Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Doors will open 30 minutes before the start time of the experience.

Yes, this venue is wheelchair accessible within the ‘Wheelchair Accessible Zone’. The main entrance has a ramp, and a passenger lift provides step-free access to the Assembly Hall stalls. Please note the balcony is only accessible via 66 steps. Accessible toilets with baby changing facilities are located on the ground floor. If you have any access requirements, please contact Shoreditch Town Hall on 020 7739 6176 or at info@shoreditchtownhall.com.

Yes, this event is 12+. Any children under 16 should be accompanied by an adult, and require a ticket.

Photos may be taken on your phone during the curtain call only, and without flash. Recording video is not permitted. Out of respect for performers and other guests, please keep phones away during the performance.

The experience will last 60 minutes.

To cast your vote, simply use your smartphone to scan the QR code displayed at the venue. This will take you directly to the voting page. Most phone cameras scan QR codes automatically. If yours doesn’t, we recommend downloading Google Lens (Android/iOS) or using a third-party QR scanner from your app store. If you are still having trouble, please ask a member of our on-site staff - they will be happy to assist you! For any reason that there are WiFi connectivity issues, you’ll be handed a paddle. When instructed to do so by the Judge, you will be asked to raise it to submit your vote according to the options available.

Snacks may be available to purchase from the bars at Shoreditch Town Hall. A wider food offering may also be available in the Front Room Bar on the day, and there are restaurants nearby.

No, there will not be any strobe lights.

No, seating is unassigned, grouped by the zone of ticket purchased. We will try to best accommodate on the day where possible, however, if you are attending with a large group please be sure to arrive early to ensure your best chance at sitting together without issue.

The zoning for this venue is as below: Zone A, Zone B, Zone C, Wheelchair Accessible Zone.

You can get tickets on the Fever App, available on Google Play and Apple Store, or on the Fever website.

Yes, you can select a group ticket on the event page when making your booking. For private or large group sessions, please contact us for details.

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) before arriving at the event.

Guests requiring assistance throughout the experience are entitled to one free pass for their Carer/Support Worker. For tickets within the Wheelchair Accessible Zone: If you are purchasing a ticket within the Wheelchair Accessible Zone please feel free to arrive on the day with your Carer/Support Worker to be directed to your two seats next to each other. You are not required to apply for a separate Carer/Support Worker ticket. For tickets with Zone A, Zone B, or Zone C: If you are purchasing a ticket within Zone A, Zone B or Zone C, you will need to apply for a free Carer/Support Worker ticket prior to your initial ticket purchase. Please contact us HERE with proof of needing a Carer/Support Worker ticket. Once we receive this, we will provide you with the code of a voucher that you can use to purchase your free Carer/Support Worker ticket in the same transaction as your Zone A, Zone B, or Zone C ticket. Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer/Support Worker ticket will need to be purchased with at least one other full price ticket.

No late entry is permitted as this would disrupt the show for other attendees.

Yes, on-site toilets are available, cleaned and disinfected regularly.

The venue is Shoreditch Town Hall, 380 Old St, London. The nearest Underground station is Old Street and the nearest Overground station is Shoreditch High Street.

This experience takes place at an indoor venue.

Yes, service animals are welcome inside the venue. However, no other pets or animals are allowed.

Food or beverages purchased elsewhere are not permitted at the venue.

No smoking or vaping is allowed inside the venue.

Yes, there is air conditioning at the venue.

Yes, enhanced security measures are in place at Shoreditch Town Hall, which include bag searches. Please avoid bringing large bags or rucksacks. Anyone who declines a security search or bag check will not be admitted.

No, neither a cloakroom nor lockers are available on-site. However, there will be space next to your seats or at the corners of the room where you can leave your coats/belongings during the experience.

If you leave behind any of your belongings at the event you should phone the venue or drop by to see if your item has been found.

For queries about your Fever ticket, please contact us here. For venue-specific questions, you can reach Shoreditch Town Hall on 020 7739 6176 or at info@shoreditchtownhall.com.