Candlelight: Christmas Classics

Yes, it's valet parking only on property for $30/vehicle. Additional parking is available at the nearby The Shops at Wailea shopping center.

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever app. Please contact us if you need additional help. Make sure to include your ticket order number.

You can change the date of your ticket up to 24 hours in advance. To do so, please contact us and provide the ticket ID associated with your purchase (this is the unique code you received when you purchased your ticket, found in your confirmation email or in the Fever app). Alternatively, you can check if the exchange option is available in the "Tickets" section of the Fever app. If so, the "Exchange date and/or time" button will appear: simply tap it and follow the on-screen instructions to complete the change. Please note that refunds are not available under any circumstances. For more details, consult our Terms & Conditions.

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

No documentation is needed.

If you paid by credit card or PayPal, it can take 10 or more days for the refund to appear on your statement. If you paid with a voucher, you will receive a new voucher in the app.

Yes, except for the 10% Flexible Cancellation fee.

No refunds are permitted under any circumstances. For more information, you can consult our Terms & Conditions. A Flexible Cancellation add-on is available for purchase, which offers an alternative policy.

You can cancel your Flexible Cancellation ticket if you request it up to 48 hours before the experience starts. You will just need to contact us. Please note that the ticket becomes non-refundable if it is transferred to another user.

The room is divided into different sections based on the quality of the view. Seats will be assigned to you at the entrance with the help of our staff. Distribution will be done on a first-come, first-served basis and according to the section you selected.

Yes, you can sit with your friends as long as you arrive together and all have tickets for the same zone. We recommend arriving early, and we will do our best to seat you together.

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Tickets will not be sold on site; they can only be purchased in the Fever app or on the Fever website.

Please arrive at least 30 minutes early to be seated in your assigned zone. Doors close 5 minutes prior to the start. Late arrivals will not be permitted, to respect the performers and other guests.

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us, and we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability).

Food and beverages will be available for purchase at this event.

Yes, guests can leave the concert room during the performance to use the restroom. Guests will be allowed back into the concert space during breaks between songs to minimize disruptions for the musicians and other audience members.

Please note that, for the security of attendees, all candles will be flameless.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Temperature control can occasionally be a challenge. We do our utmost to maintain comfort, but temperatures may fluctuate depending on the season. We suggest dressing accordingly to fully enjoy the experience.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.