Candlelight: The Best of Zarzuela

Question 1

How long does the experience last?

Answer

The Candlelight: The Best of Zarzuela in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

Controlling the temperature in historic buildings is sometimes a challenge. Therefore, we recommend dressing according to the current season to ensure you stay comfortable throughout the event.

Question 4

Will there be food and drink service at Hotel Wellington & Spa?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

Out of respect for the artists on stage and the other attendees, we kindly ask that you not leave your seat unless it's an emergency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 7

Can tickets be bought at the Hotel Wellington & Spa box office?

Answer

Tickets cannot be bought at Hotel Wellington & Spa. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 8

How does seating assignment and zoning work?

Answer

We have several zones priced based on closeness and the stage view. When you enter Hotel Wellington & Spa, the team will help you find your seat in order of arrival within your booked category.

Question 9

Can we sit together if we're a group?

Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 10

Can tickets for Candlelight: The Best of Zarzuela be gifted?

Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 11

What is "Candlelight Photo"?

Answer

This pack gives you access to a unique photography session at Hotel Wellington & Spa. To make sure you always remember the experience, we'll give you an instant Polaroid-format print.

Question 12

Can I buy "Candlelight Photo" photos at Hotel Wellington & Spa?

Answer

As long as there's availability, you can book your Hotel Wellington & Spa experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 13

When will I receive the photo?

Answer

You'll have the chance to choose your favorite photo in the moment. Our team will print it throughout the concert and you'll be able to collect it comfortably when you leave, as it's not possible to keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

The pickup of your online purchases is handled directly at the venue on the day of the show. Returns and refunds of the "Pack of 3 candles" are not accepted as it is strictly associated with the date and location of the concert.

Question 16

Where can I find my tickets for Candlelight: The Best of Zarzuela in Madrid?

Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 17

Can I transfer or send my tickets to another person?

Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 20

When should I arrive to have my photo taken?

Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 21

Where do I have to go to have my photo taken?

Answer

When you pass the entrance control at Hotel Wellington & Spa, our team will show you where the photo area is. Don't hesitate to ask for help if you need it!

Question 22

Is there parking available at Hotel Wellington & Spa?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

Forget strict dress codes. We recommend a casual outfit so you can enjoy the live music in total comfort and without complications.

Question 24

Are pets or animals allowed in Hotel Wellington & Spa? What about service animals?

Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.