Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Tribute to Michael Jackson in Albacete lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Keep in mind that many of our concerts are held in historic buildings, so controlling the temperature can be a challenge. We do our best to ensure a pleasant environment, but we recommend bringing comfortable clothes suitable for the time of year so you can enjoy without issues.

Question 4

Will there be food and drink service at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Remember to put your phone on silent before the show begins. To enjoy the experience, we only allow photos or videos without flash during the final song of the set, as indicated by the musicians.

Question 7

Can tickets be bought at the Casino Primitivo - Restaurante & Eventos box office?

Accepted Answer

No! Tickets are not sold directly at the door or the Casino Primitivo - Restaurante & Eventos box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 8

How does seating assignment and zoning work?

Accepted Answer

Tickets are divided into sections with rates that change based on location and visibility. Once you're at Casino Primitivo - Restaurante & Eventos, our team will assign you a seat on a first-come, first-served basis within the category you booked.

Question 9

Can we sit together if we're a group?

Accepted Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 10

Can tickets for Candlelight: Tribute to Michael Jackson be gifted?

Accepted Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

If you want a unique keepsake, get this pack and enjoy a photo session in an exclusive space inside Casino Primitivo - Restaurante & Eventos. You'll receive an instant Polaroid-style photo printed on the spot.

Question 12

Can I buy "Candlelight Photo" photos at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Photos can be bought at Casino Primitivo - Restaurante & Eventos as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 13

When will I receive the photo?

Accepted Answer

Pick the photo you want printed - it'll be ready for you to collect when the concert ends. Make sure to take it with you when you leave, as our team can't keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This special pack contains 3 decorative LED candles that simulate the glow and cozy ambiance of real light. They are the perfect alternative for adding warmth to your home in a clean and safe way.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 16

Where can I find my tickets for Candlelight: Tribute to Michael Jackson in Albacete?

Accepted Answer

You can find them in the "Tickets" section of the Fever app (available on Google Play and Apple App Store) using the same account as the purchase, or in your purchase confirmation email along with your access QR code. There's no need to print your tickets as they are completely digital.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 20

When should I arrive to have my photo taken?

Accepted Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you step into Casino Primitivo - Restaurante & Eventos, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 22

Is there parking available at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Yes, there is parking available for attendees.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 24

Are pets or animals allowed in Casino Primitivo - Restaurante & Eventos? What about service animals?

Accepted Answer

We're sorry, but pets are not allowed in this venue. However, your guide dogs or assistance dogs are of course welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, we offer a free pass for any attendee who needs assistance. Contact us with the necessary documentation, and we'll make sure everything is ready for you.

Question 26

Is Casino Primitivo - Restaurante & Eventos accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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