Candlelight: Ed Sheeran and Coldplay

Question 1

How does seating assignment and zoning work?

Answer

The venue is divided into sections with different prices based on visibility and proximity to the stage. Our team will seat you on a first-come, first-served basis at Global Omnium Auditorio, always within the zone you selected when purchasing your ticket.

Question 2

Can we sit together if we're a group?

Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 3

Can tickets be bought at the Global Omnium Auditorio box office?

Answer

There are no ticket sales at the Global Omnium Auditorio box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 5

Will there be food and drink service at Global Omnium Auditorio?

Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Temperature in historic venues can fluctuate depending on the day. Although we always aim for the perfect ambiance, we advise you to bring an extra layer or wear clothes suitable for the season so all you have to do is enjoy the music.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 8

How long does the experience last?

Answer

The Candlelight: Ed Sheeran and Coldplay in Seville lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 12

Where can I find my tickets for Candlelight: Ed Sheeran and Coldplay in Seville?

Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 14

Can tickets for Candlelight: Ed Sheeran and Coldplay be gifted?

Answer

Absolutely! To gift the Candlelight experience, you can buy a Gift Card valid for any Candlelight concert in your country, allowing the recipient to choose their preferred date and concert. Alternatively, if you've already purchased a ticket for a specific date, you can use the "Transfer Tickets" option in the app to send it as a gift.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

This package offers a unique photography experience, available exclusively to customers who purchase it. You'll enjoy a personalized photo session in our specially designated area at Global Omnium Auditorio and receive an instant Polaroid-style print as a souvenir.

Question 17

Can I buy "Candlelight Photo" photos at Global Omnium Auditorio?

Answer

You can buy your photo experience at Global Omnium Auditorio if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 18

When should I arrive to have my photo taken?

Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 19

When will I receive the photo?

Answer

You can select your favorite photo before it's printed. Our team will print it while you enjoy the concert, and you can pick it up at the exit. Make sure to collect your photo before leaving, as we cannot keep it for later.

Question 20

Where do I have to go to have my photo taken?

Answer

You'll be guided to the photo area right after you enter Global Omnium Auditorio. If you need help, just ask our staff, and they'll point you in the right direction.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Packages bought on the web will be waiting for you at the venue on the day of the show. We're sorry to say the 3 candle pack cannot be returned or refunded, as all sales are final.

Question 23

Are pets or animals allowed in Global Omnium Auditorio? What about service animals?

Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.