Question 1

How does seating assignment and zoning work?

Accepted Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Hotel Alfonso XIII, a Luxury Collection Hotel, Seville, staff will seat you in the order that attendees arrive within your zone.

Question 2

Can we sit together if we're a group?

Accepted Answer

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Question 3

Can tickets be bought at the Hotel Alfonso XIII, a Luxury Collection Hotel, Seville box office?

Accepted Answer

We're sorry, but there will be no ticket sales at the entrances or the Hotel Alfonso XIII, a Luxury Collection Hotel, Seville box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 5

Will there be food and drink service at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Temperature in historic venues can fluctuate depending on the day. Although we always aim for the perfect ambiance, we advise you to bring an extra layer or wear clothes suitable for the season so all you have to do is enjoy the music.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

We don't apply strict dress rules. Opt for a casual and comfortable look so you can have an unforgettable time surrounded by music.

Question 8

How long does the experience last?

Accepted Answer

The ﻿Candlelight: Coldplay vs. Imagine Dragons in Seville lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

To maintain the atmosphere and respect the artists, you may only leave your seat in case of an urgent need. Thank you for helping us keep the magic alive!

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 12

Where can I find my tickets for ﻿Candlelight: Coldplay vs. Imagine Dragons in Seville?

Accepted Answer

Go to the Fever app (available on Apple App Store or Google Play) and head straight to the "Tickets" section to see them. Just make sure you're logged in with the same user you paid with. You'll also have your QR code in the purchase confirmation email. They're digital, so no printing is needed!

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 14

Can tickets for ﻿Candlelight: Coldplay vs. Imagine Dragons be gifted?

Accepted Answer

Absolutely! To gift the Candlelight experience, you can buy a Gift Card valid for any Candlelight concert in your country, allowing the recipient to choose their preferred date and concert. Alternatively, if you've already purchased a ticket for a specific date, you can use the "Transfer Tickets" option in the app to send it as a gift.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Enjoy a special photography experience in our decorated Hotel Alfonso XIII, a Luxury Collection Hotel, Seville area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 17

Can I buy "Candlelight Photo" photos at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Accepted Answer

Photos can be bought at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 19

When will I receive the photo?

Accepted Answer

You'll have the chance to choose your favorite photo in the moment. Our team will print it throughout the concert and you'll be able to collect it comfortably when you leave, as it's not possible to keep it for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you enter Hotel Alfonso XIII, a Luxury Collection Hotel, Seville, you'll see our team ready to point you to the photo area. Feel free to ask us any questions you may have!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Make sure to pick up your items online at the event location. As it is tied to that specific date and venue, the "Pack of 3 candles" cannot be returned or exchanged for money; all sales are final.

Question 23

Are pets or animals allowed in Hotel Alfonso XIII, a Luxury Collection Hotel, Seville? What about service animals?

Accepted Answer

Pets are not allowed in this experience, but if you need to attend with a guide or assistance dog, their entry is 100% guaranteed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

We offer free passes for caregivers or personal assistants of people who need support. Contact us with the necessary documentation, and our team will take care of the arrangements.

Question 25

Is Hotel Alfonso XIII, a Luxury Collection Hotel, Seville accessible for people with reduced mobility (PRM)?

Accepted Answer

Unfortunately, this experience cannot be held in an accessible venue. We do our best to make all our experiences inclusive and suggest you check out other experiences in your city.

Question 26

Is there parking available at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

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Concerts

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Candlelight Concerts

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