Candlelight: Christmas Movie Soundtracks

Question 1

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Hotel Miramar, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 3

Can tickets be bought at the Hotel Miramar box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Hotel Miramar box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 5

Will there be food and drink service at Hotel Miramar?

Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Keep in mind that many of our concerts are held in historic buildings, so controlling the temperature can be a challenge. We do our best to ensure a pleasant environment, but we recommend bringing comfortable clothes suitable for the time of year so you can enjoy without issues.

Question 7

Is there a dress code for Candlelight concerts?

Answer

We don't apply strict dress rules. Opt for a casual and comfortable look so you can have an unforgettable time surrounded by music.

Question 8

How long does the experience last?

Answer

The Candlelight: Christmas Movie Soundtracks in Malaga lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

For your safety, the concert's candles operate with LED bulbs. They mimic the light of a flame perfectly without needing real fire, so they don't burn or pose any risk.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 12

Where can I find my tickets for Candlelight: Christmas Movie Soundtracks in Malaga?

Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

Question 14

Can tickets for Candlelight: Christmas Movie Soundtracks be gifted?

Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

With this exclusive add-on, you'll enjoy a personalized photo session in a specially decorated area of Hotel Miramar and receive an instant Polaroid-style capture as a keepsake.

Question 17

Can I buy "Candlelight Photo" photos at Hotel Miramar?

Answer

You can buy your photo experience at Hotel Miramar if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 18

When should I arrive to have my photo taken?

Answer

Make sure to arrive about 30 minutes early for your photo session. Remember that it is organized before the event and will end 10 minutes before the show starts.

Question 19

When will I receive the photo?

Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

Once you enter Hotel Miramar, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Packages bought on the web will be waiting for you at the venue on the day of the show. We're sorry to say the 3 candle pack cannot be returned or refunded, as all sales are final.

Question 23

Are pets or animals allowed in Hotel Miramar? What about service animals?

Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course! If you need help enjoying the experience, your plus-one can enter for free. Please reach out to us with your proof so we can sort it out for you.