Candlelight: Tribute to Phil Collins

The Candlelight: Tribute to Phil Collins in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

No need to worry, the candles are all LED technology and replicate the light of a flame identically. Without real fire, they don't emit heat and aren't flammable.

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

There is no physical sales point inside Ateneo de Madrid. If you want to enjoy the experience, the only authorized channel is Fever (official website and app).

The venue is organized into different zones, each priced according to its proximity and view of the stage. Seats are assigned as you arrive at Ateneo de Madrid, respecting the order of entry and the category of your ticket.

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Check the "Tickets" section in the Fever app (available on Google Play and Apple App Store) by logging in with the same method you used for the purchase. If you don't have the app handy, you can find them in your inbox: the confirmation email includes your QR code. Remember, you don't need to bring anything printed.

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

We advise arriving about 30 minutes before the start to find your spot without rush. Access will close 5 minutes before the scheduled time; if you arrive late, we're sorry but you won't be allowed in out of respect for the artists and other attendees.

Try to come 30 minutes early to go through the photo area. The session will close strictly 10 minutes before the music starts.

Once you enter Ateneo de Madrid, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.