Question 1

How long does the experience last?

Accepted Answer

The ﻿Candlelight: With Mozart, Bach and other timeless composers in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

All the candles you'll see are LED for safety reasons. They achieve the same magical and cozy effect as a real flame but without smoke, real fire, or heat emission.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 4

Will there be food and drink service at Basílica Pontificia de San Miguel?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent throughout the concert. You can only take photos and videos without flash during the last piece, as indicated by the musicians on stage.

Question 7

Can tickets be bought at the Basílica Pontificia de San Miguel box office?

Accepted Answer

No! Tickets are not sold directly at the door or the Basílica Pontificia de San Miguel box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 8

How does seating assignment and zoning work?

Accepted Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Basílica Pontificia de San Miguel, staff will seat you in the order that attendees arrive within your zone.

Question 9

Can we sit together if we're a group?

Accepted Answer

Of course! You can sit together. Just make sure you all arrive at the same time and have tickets for the same zone. We recommend coming at least half an hour early to make it easier for the team to seat you together.

Question 10

Can tickets for ﻿Candlelight: With Mozart, Bach and other timeless composers be gifted?

Accepted Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Enjoy a bespoke photography experience in Basílica Pontificia de San Miguel's decorated zone by adding this pack to your ticket. You'll get an instant photo printed with the retro charm of a Polaroid to immortalize the experience.

Question 12

Can I buy "Candlelight Photo" photos at Basílica Pontificia de San Miguel?

Accepted Answer

If there are spots available at Basílica Pontificia de San Miguel, you can purchase Candlelight Photos paying only with a card. We recommend booking it online in advance, as those purchases have priority over sales at the venue.

Question 13

When will I receive the photo?

Accepted Answer

You can select your favorite photo before it's printed. Our team will print it while you enjoy the concert, and you can pick it up at the exit. Make sure to collect your photo before leaving, as we cannot keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 16

Where can I find my tickets for ﻿Candlelight: With Mozart, Bach and other timeless composers in Madrid?

Accepted Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

Try to arrive 30 minutes before the show to settle in easily. Doors will close promptly 5 minutes before the start, and they won't reopen once the concert begins, preventing any interruptions.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Make sure to arrive at least 30 minutes before the concert starts so we have enough time to take your photo. Your photo will be taken before the event, and the photo session will end 10 minutes before the concert begins.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

The photo spot is inside Basílica Pontificia de San Miguel, and our staff will guide you there. If you have any questions, they'll be happy to assist you.

Question 22

Is there parking available at Basílica Pontificia de San Miguel?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 24

Are pets or animals allowed in Basílica Pontificia de San Miguel? What about service animals?

Accepted Answer

Pets are not allowed in this experience, but if you need to attend with a guide or assistance dog, their entry is 100% guaranteed.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.

Question 26

Is Basílica Pontificia de San Miguel accessible for people with reduced mobility (PRM)?

Accepted Answer

Unfortunately, this experience cannot be held in an accessible venue. We do our best to make all our experiences inclusive and suggest you check out other experiences in your city.

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