Candlelight Christmas: Christmas Soundtracks

Question 1

How does seating assignment and zoning work?

Answer

The venue is organized into different zones, each priced according to its proximity and view of the stage. Seats are assigned as you arrive at Unicaja Concert Hall María Cristina, respecting the order of entry and the category of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Unicaja Concert Hall María Cristina box office?

Answer

Tickets cannot be bought at Unicaja Concert Hall María Cristina. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We recommend arriving 30 minutes before the show to settle in comfortably. Doors close 5 minutes before the start, and to avoid disrupting the concert, no one is allowed in once the musicians are on stage.

Question 5

Will there be food and drink service at Unicaja Concert Hall María Cristina?

Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Since we often choose historic and monumental venues for the event, the temperature sometimes depends on the outside weather. We recommend dressing appropriately for the time of year to ensure a comfortable and pleasant evening.

Question 7

Is there a dress code for Candlelight concerts?

Answer

We don't apply strict dress rules. Opt for a casual and comfortable look so you can have an unforgettable time surrounded by music.

Question 8

How long does the experience last?

Answer

The Candlelight Christmas: Christmas Soundtracks in Malaga lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

To maintain the atmosphere and respect the artists, you may only leave your seat in case of an urgent need. Thank you for helping us keep the magic alive!

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

To guarantee a safe environment for you and the musicians, all lighting is done with LED candles. You'll enjoy the same warm atmosphere without worrying about fire or heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We ask that you keep your phone muted during the performance. You can take photos and videos without flash only in the final song when the artists themselves give you the nod.

Question 12

Where can I find my tickets for Candlelight Christmas: Christmas Soundtracks in Malaga?

Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 13

Can I transfer or send my tickets to another person?

Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 14

Can tickets for Candlelight Christmas: Christmas Soundtracks be gifted?

Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Get this pack to enjoy an exclusive photo session in a special area inside Unicaja Concert Hall María Cristina. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 17

Can I buy "Candlelight Photo" photos at Unicaja Concert Hall María Cristina?

Answer

Photos will be on sale at Unicaja Concert Hall María Cristina depending on the day's availability. If you decide to buy them there, remember that only card payments are accepted and that attendees who purchased the package online in advance will have priority for the session.

Question 18

When should I arrive to have my photo taken?

Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 19

When will I receive the photo?

Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 20

Where do I have to go to have my photo taken?

Answer

You'll be guided to the photo area right after you enter Unicaja Concert Hall María Cristina. If you need help, just ask our staff, and they'll point you in the right direction.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

This set includes 3 LED candles that perfectly imitate the movement and warmth of a traditional candle. Being fully electric, they are ideal and safe for enhancing any space in your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 23

Are pets or animals allowed in Unicaja Concert Hall María Cristina? What about service animals?

Answer

Pets are not allowed in this experience, but if you need to attend with a guide or assistance dog, their entry is 100% guaranteed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.