Question 1

How does seating assignment and zoning work?

Accepted Answer

Tickets are divided into sections with rates that change based on location and visibility. Once you're at Iglesia de la Encarnación, our team will assign you a seat on a first-come, first-served basis within the category you booked.

Question 2

Can we sit together if we're a group?

Accepted Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Iglesia de la Encarnación box office?

Accepted Answer

Tickets are not on sale inside the venue or at Iglesia de la Encarnación's own box office. To attend the concert, you must purchase them through the official Fever website or by downloading the app.

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

We suggest coming with a 30-minute buffer so you can get seated without any hassle. Entry ends strictly 5 minutes before starting, and no new entries will be allowed after it begins, to preserve the atmosphere of the event.

Question 5

Will there be food and drink service at Iglesia de la Encarnación?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Controlling the temperature in historic buildings is sometimes a challenge. Therefore, we recommend dressing according to the current season to ensure you stay comfortable throughout the event.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

There is no formal dress code for the event. We advise going for a comfortable style so you can enjoy the evening to the fullest.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: Queen vs. The Beatles in Bilbao lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the artists on stage and the other attendees, we kindly ask that you not leave your seat unless it's an emergency.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 12

Where can I find my tickets for Candlelight: Queen vs. The Beatles in Bilbao?

Accepted Answer

You can find them in the "Tickets" section of the Fever app (available on Google Play and Apple App Store) using the same account as the purchase, or in your purchase confirmation email along with your access QR code. There's no need to print your tickets as they are completely digital.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

Of course! Passing your tickets to someone else is totally free. Just open the Fever app, find your tickets, and tap "Transfer tickets." If you have any questions or need a hand, contact us with the booking details and don't forget to include your ticket number.

Question 14

Can tickets for Candlelight: Queen vs. The Beatles be gifted?

Accepted Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Enjoy a bespoke photography experience in Iglesia de la Encarnación's decorated zone by adding this pack to your ticket. You'll get an instant photo printed with the retro charm of a Polaroid to immortalize the experience.

Question 17

Can I buy "Candlelight Photo" photos at Iglesia de la Encarnación?

Accepted Answer

As long as there's availability, you can book your Iglesia de la Encarnación experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 19

When will I receive the photo?

Accepted Answer

Decide which photo you like best before it goes to paper. It will be all ready for you at the end of the concert. Make sure to pick it up before you leave, as it won't be possible to keep it for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

You'll get directions to the photo area once you enter Iglesia de la Encarnación. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This pack contains 3 LED candles that imitate the warm glow characteristic of a real candle. Since they have no fire, they are safe and perfect for adding a cozy touch to your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Iglesia de la Encarnación? What about service animals?

Accepted Answer

Pets can't attend the event. However, assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.

Question 25

Is Iglesia de la Encarnación accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Iglesia de la Encarnación?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

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