Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Coldplay & Imagine Dragons in Tenerife lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Keep in mind that many of our concerts are held in historic buildings, so controlling the temperature can be a challenge. We do our best to ensure a pleasant environment, but we recommend bringing comfortable clothes suitable for the time of year so you can enjoy without issues.

Question 4

Will there be food and drink service at Espacio Mutua Tinerfeña?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

We ask that you try not to leave your seat while the concert is on, except for emergencies, to avoid breaking the atmosphere that is created in the venue.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 7

Can tickets be bought at the Espacio Mutua Tinerfeña box office?

Accepted Answer

No, we don't have a physical box office or door sales at Espacio Mutua Tinerfeña. You can only get your tickets through Fever, either by checking the official website or directly through the app.

Question 8

How does seating assignment and zoning work?

Accepted Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Espacio Mutua Tinerfeña, strictly following the order of arrival and the zone of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Question 10

Can tickets for Candlelight: Coldplay & Imagine Dragons be gifted?

Accepted Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Get this pack to enjoy an exclusive photo session in a special area inside Espacio Mutua Tinerfeña. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 12

Can I buy "Candlelight Photo" photos at Espacio Mutua Tinerfeña?

Accepted Answer

Photos can be bought at Espacio Mutua Tinerfeña as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 13

When will I receive the photo?

Accepted Answer

You'll have the chance to choose your favorite photo in the moment. Our team will print it throughout the concert and you'll be able to collect it comfortably when you leave, as it's not possible to keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 16

Where can I find my tickets for Candlelight: Coldplay & Imagine Dragons in Tenerife?

Accepted Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you enter Espacio Mutua Tinerfeña, you'll see our team ready to point you to the photo area. Feel free to ask us any questions you may have!

Question 22

Is there parking available at Espacio Mutua Tinerfeña?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

You can dress casually and informally, as there is no strict dress code. The important thing is that you feel comfortable while listening to the music.

Question 24

Are pets or animals allowed in Espacio Mutua Tinerfeña? What about service animals?

Accepted Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.

Question 26

Is Espacio Mutua Tinerfeña accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Experience highlights Why you'll love it

Two stadium legends, reimagined live

Surrounded by a thousand candles

An extraordinary setting

Program The music that awaits you

Performers

Gallery

In short About the concert

On the day How it works

Reviews What guests are saying

About the venueEspacio Mutua Tinerfeña

FAQs Frequently asked questions

Need help?

Select date and session

Select date and session

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