Candlelight: Tribute to Phil Collins

Question 1

How does seating assignment and zoning work?

Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Espacio Mutua Tinerfeña, strictly following the order of arrival and the zone of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Question 3

Can tickets be bought at the Espacio Mutua Tinerfeña box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Espacio Mutua Tinerfeña box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 5

Will there be food and drink service at Espacio Mutua Tinerfeña?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 7

Is there a dress code for Candlelight concerts?

Answer

You can dress casually and informally, as there is no strict dress code. The important thing is that you feel comfortable while listening to the music.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Phil Collins in Tenerife lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

We ask that you try not to leave your seat while the concert is on, except for emergencies, to avoid breaking the atmosphere that is created in the venue.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

For your safety, the concert's candles operate with LED bulbs. They mimic the light of a flame perfectly without needing real fire, so they don't burn or pose any risk.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 12

Where can I find my tickets for Candlelight: Tribute to Phil Collins in Tenerife?

Answer

You can find them in the "Tickets" section of the Fever app (available on Google Play and Apple App Store) using the same account as the purchase, or in your purchase confirmation email along with your access QR code. There's no need to print your tickets as they are completely digital.

Question 13

Can I transfer or send my tickets to another person?

Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Phil Collins be gifted?

Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Espacio Mutua Tinerfeña. You'll instantly take home a printed Polaroid-style photograph.

Question 17

Can I buy "Candlelight Photo" photos at Espacio Mutua Tinerfeña?

Answer

You can get your photo at Espacio Mutua Tinerfeña using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 18

When should I arrive to have my photo taken?

Answer

Arrive at least 30 minutes early for your photo. The photo sessions will end 10 minutes before the concert begins to ensure everything runs on time.

Question 19

When will I receive the photo?

Answer

Pick the photo you want printed - it'll be ready for you to collect when the concert ends. Make sure to take it with you when you leave, as our team can't keep it for later.

Question 20

Where do I have to go to have my photo taken?

Answer

The photo spot is inside Espacio Mutua Tinerfeña, and our staff will guide you there. If you have any questions, they'll be happy to assist you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

This pack contains 3 LED candles that imitate the warm glow characteristic of a real candle. Since they have no fire, they are safe and perfect for adding a cozy touch to your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Make sure to pick up your items online at the event location. As it is tied to that specific date and venue, the "Pack of 3 candles" cannot be returned or exchanged for money; all sales are final.

Question 23

Are pets or animals allowed in Espacio Mutua Tinerfeña? What about service animals?

Answer

Due to venue policies, you won't be able to bring your pet to the concert. However, you can enter with a service dog or guide dog.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.