Question 1

How does seating assignment and zoning work?

Accepted Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Hotel NH Collection Gran Hotel de Zaragoza, staff will seat you in the order that attendees arrive within your zone.

Question 2

Can we sit together if we're a group?

Accepted Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Hotel NH Collection Gran Hotel de Zaragoza box office?

Accepted Answer

Tickets cannot be bought at Hotel NH Collection Gran Hotel de Zaragoza. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 5

Will there be food and drink service at Hotel NH Collection Gran Hotel de Zaragoza?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Keep in mind that many of our concerts are held in historic buildings, so controlling the temperature can be a challenge. We do our best to ensure a pleasant environment, but we recommend bringing comfortable clothes suitable for the time of year so you can enjoy without issues.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

No need to dress up; the vibe is casual and relaxed. The main thing is that you wear a comfortable outfit to fully enjoy the candlelight experience.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: Coldplay vs. Imagine Dragons in Zaragoza lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

Unless it's an extreme necessity, we appreciate that you remain seated so that you and the other attendees can enjoy the concert to the fullest.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Remember to put your phone on silent before the show begins. To enjoy the experience, we only allow photos or videos without flash during the final song of the set, as indicated by the musicians.

Question 12

Where can I find my tickets for Candlelight: Coldplay vs. Imagine Dragons in Zaragoza?

Accepted Answer

Your digital tickets await you in the Fever app (available on Google Play and Apple App Store), under the "Tickets" tab. Log in with the same profile you used to buy them. The QR code will also be in your confirmation email. Forget paper; you don't need to print anything to get in.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 14

Can tickets for Candlelight: Coldplay vs. Imagine Dragons be gifted?

Accepted Answer

Yes! You can buy a Gift Card and let them decide which concert and day they want to attend. Alternatively, if you already have a ticket tied to a specific date, you can use the "Transfer Tickets" feature in the app to send it as a gift instantly.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

This pack gives you access to a unique photography session at Hotel NH Collection Gran Hotel de Zaragoza. To make sure you always remember the experience, we'll give you an instant Polaroid-format print.

Question 17

Can I buy "Candlelight Photo" photos at Hotel NH Collection Gran Hotel de Zaragoza?

Accepted Answer

If there are still places available, you can buy your Candlelight photo on the day of the concert at Hotel NH Collection Gran Hotel de Zaragoza using a card. Remember that priority is given to those who bought the add-on online when purchasing their tickets.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 19

When will I receive the photo?

Accepted Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you step into Hotel NH Collection Gran Hotel de Zaragoza, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

With this pack, you'll get 3 high-quality LED candles that mimic the flicker of an authentic flame. They are completely safe for decorating your home without any risk.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Hotel NH Collection Gran Hotel de Zaragoza? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.

Question 25

Is Hotel NH Collection Gran Hotel de Zaragoza accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Hotel NH Collection Gran Hotel de Zaragoza?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

In short About the concert

Experience highlights Why you'll love it

Two stadium legends, reimagined live

Surrounded by a thousand candles

An extraordinary setting

Gallery

On the day How it works

Reviews What guests are saying

User Photo Gallery Photos from our fans

About the venueHotel NH Collection Gran Hotel de Zaragoza

FAQs Frequently asked questions

Need help?

Select date and session

Select date and session

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