Candlelight: Ed Sheeran and Coldplay

Question 1

How does seating assignment and zoning work?

Answer

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Aquarium River of Zaragoza, always respecting the order of arrival and the sector.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit side by side. To guarantee this, it's essential that you enter the venue together and have purchased tickets in the same category. We suggest arriving 30 minutes before the start so our team can easily seat you together.

Question 3

Can tickets be bought at the Aquarium River of Zaragoza box office?

Answer

There are no ticket sales at the Aquarium River of Zaragoza box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 5

Will there be food and drink service at Aquarium River of Zaragoza?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Forget strict dress codes. We recommend a casual outfit so you can enjoy the live music in total comfort and without complications.

Question 8

How long does the experience last?

Answer

The Candlelight: Ed Sheeran and Coldplay in Zaragoza lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

All the candles you'll see are LED for safety reasons. They achieve the same magical and cozy effect as a real flame but without smoke, real fire, or heat emission.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We ask that you keep your phone muted during the performance. You can take photos and videos without flash only in the final song when the artists themselves give you the nod.

Question 12

Where can I find my tickets for Candlelight: Ed Sheeran and Coldplay in Zaragoza?

Answer

Your digital tickets await you in the Fever app (available on Google Play and Apple App Store), under the "Tickets" tab. Log in with the same profile you used to buy them. The QR code will also be in your confirmation email. Forget paper; you don't need to print anything to get in.

Question 13

Can I transfer or send my tickets to another person?

Answer

Of course! Passing your tickets to someone else is totally free. Just open the Fever app, find your tickets, and tap "Transfer tickets." If you have any questions or need a hand, contact us with the booking details and don't forget to include your ticket number.

Question 14

Can tickets for Candlelight: Ed Sheeran and Coldplay be gifted?

Answer

Absolutely! To gift the Candlelight experience, you can buy a Gift Card valid for any Candlelight concert in your country, allowing the recipient to choose their preferred date and concert. Alternatively, if you've already purchased a ticket for a specific date, you can use the "Transfer Tickets" option in the app to send it as a gift.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

This package offers a unique photography experience, available exclusively to customers who purchase it. You'll enjoy a personalized photo session in our specially designated area at Aquarium River of Zaragoza and receive an instant Polaroid-style print as a souvenir.

Question 17

Can I buy "Candlelight Photo" photos at Aquarium River of Zaragoza?

Answer

As long as there's availability, you can book your Aquarium River of Zaragoza experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Answer

Make sure to arrive about 30 minutes early for your photo session. Remember that it is organized before the event and will end 10 minutes before the show starts.

Question 19

When will I receive the photo?

Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

You'll get directions to the photo area once you enter Aquarium River of Zaragoza. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

With this pack, you'll get 3 high-quality LED candles that mimic the flicker of an authentic flame. They are completely safe for decorating your home without any risk.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Your purchases made through Fever are delivered at the venue. Remember that the "Pack of 3 candles" does not have a refund or exchange policy because all purchases for this event are final.

Question 23

Are pets or animals allowed in Aquarium River of Zaragoza? What about service animals?

Answer

Unfortunately, pets are not allowed in Aquarium River of Zaragoza, but assistance dogs and guide dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.