Question 1

Do I need to print my ticket?

Answer

You can find your ticket in the “Tickets” section of the Fever app (available for download from the Apple App Store or Google Play). Remember to log in using the same login method you used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 2

Are refunds allowed? What is the exchange policy?

Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the “Tickets” section of the Fever app where, if enabled, the “Change date and/or time” button will appear. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.

Question 3

Can I transfer my tickets to someone else?

Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking “Transfer Tickets” on your ticket in the Fever app. Please contact us if you need additional help. Be sure to include your ticket order number.

Question 4

Is there parking?

Answer

Parking is limited. Parking tickets can be purchased in advance.

Question 5

How long does the experience last?

Answer

The drone show will last approximately 60 minutes with an intermission. Doors will open 2 hours prior to the event start time. We recommend arriving early to secure the best spot.

Question 6

Will food and drinks be available for purchase at the venue?

Answer

You will be able to purchase food and beverage at this event. Outside food or beverages are not allowed.

Question 7

Do I need to arrive at the start of my scheduled session?

Answer

Yes, we recommend arriving as early as possible. Doors open two hours before the start of the show and no entry is permitted once the session has begun. Arriving early will also allow you to enjoy the atmosphere and our food and drink offerings. Please note that seating is unreserved, so the earlier you arrive, the better your choice of seats will be.

Question 8

Where does the experience take place?

Answer

The event takes place at the Cologne Weidenpesch Racecourse, located at Rennbahnstraße 152, 50737 Cologne.

Question 9

Does the experience take place indoors or outdoors?

Answer

This experience takes place outdoors. If the event cannot take place due to weather conditions, we will notify you by email at the same address linked to your Fever account. If in doubt, remember to also check your spam folder.

Question 10

Will there be additional sessions?

Answer

Check the experience page for updated information on availability, as these are the confirmed dates and times.

Question 11

Can I buy tickets at the door?

Answer

Tickets will not be sold at the door; they can only be purchased in the Fever app or on the Fever website.

Question 12

I can't find my ticket. What should I do?

Answer

You can view your ticket in the Fever app, in the tickets section. You will also receive your tickets in your purchase confirmation email. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in with the same account you used to purchase the tickets. If you still can't find your ticket, please contact us.

Question 13

Can I bring animals? Are service dogs allowed?

Answer

Animals are not allowed at this event's venue unless they are service animals.

Question 14

Is the venue accessible?

Answer

Yes, the event takes place at an accessible venue. We recommend purchasing accessible tickets to secure a suitable seat.

Question 15

Do you offer tickets for carers?

Answer

Guests who require assistance during this experience are entitled to request a free pass for their personal assistant or support worker. For this experience, simply show proof that you require a carer ticket at the entrance and the carer will be able to enter for free.

Question 16

Is the experience accessible for people with visual or hearing impairments?

Answer

Unfortunately, this experience could not be adapted for people with visual and/or hearing impairments. We are doing our best to make all our experiences inclusive and recommend that you check out other experiences in your city.

Question 17

Are chairs available? Can I sit during the experience?

Answer

Yes, this is a seated experience.

Question 18

Will there be restrooms available on site?

Answer

This venue has restrooms. Please ask our staff on site for directions.

Question 19

Can I take photos or record the experience?

Answer

Feel free to take photos and share them. When taking photos, please be mindful not to disturb other guests. Professional equipment and tripods are not permitted.

Question 20

Where can I ask about lost items?

Answer

We recommend asking the staff on site if they have found your belongings. If you are unable to ask them on site, please contact us.

Question 21

Is there a cloakroom available?

Answer

Unfortunately, this venue does not have a cloakroom.

Question 22

Will there be an audio guide?

Answer

Unfortunately, this experience does not include an audio guide.

Question 23

What should I know about my 'Drone & Dine' ticket?

Answer

With a 'Drone & Dine' ticket, doors open at 6:00 PM, three hours before the drone show begins. The first course is served from 6:30 PM in the Hippodrom. Please plan your arrival accordingly so you can check in on time and enjoy the full dining experience before the show.