Question 1

Where can I find my ticket?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it on the Apple App Store or Google Play). Remember to log in with the same method you used to make the purchase. You'll also find your QR code in the purchase confirmation email.

Question 2

Can I transfer my tickets to someone else?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. Just click on "Transfer tickets" on your ticket in the Fever app. Contact us if you need further assistance, and don't forget to include your order number.

Question 3

Can I change the date or time of my ticket?

Accepted Answer

You can change the date of your ticket up to 24 hours in advance. To do this, contact us and provide the ticket ID associated with your purchase (the unique code you received when you bought the ticket, in the confirmation email or in the Fever app). You can also check if the exchange option is available in the "Tickets" section of the Fever app: if it is, the "Change date and/or time" button will appear; just tap it and follow the on-screen instructions to complete the change. For more details, check our Terms and Conditions.

Question 4

Can I get a refund for my ticket?

Accepted Answer

Refunds are not allowed, except in cases provided for by Brazilian law. A flexible cancellation add-on is available for purchase, which offers an alternative policy.

Question 5

If I buy a ticket with flexible cancellation, can I get a refund?

Accepted Answer

You can cancel your ticket with flexible cancellation if you request it up to 48 hours before the experience starts. Just contact us. Please note that the ticket will not be refundable if it's transferred to another user.

Question 6

Who can buy half-price tickets?

Accepted Answer

The following people can buy half-price tickets: students, seniors, people with special needs (PNE) and their companion, low-income youth, and teachers from state and municipal public school systems (preschool, elementary, and high school levels). All of these people must present a document proving this condition; otherwise, they won't be able to benefit from the half-price ticket and will have to pay the full ticket price.

Question 7

What are the different seating zones?

Accepted Answer

The venue is divided into different zones, according to the quality of the view. Seats are assigned at the entrance with the help of our team, on a first-come, first-served basis and according to the selected zone.

Question 8

Can I sit with my friends?

Accepted Answer

Yes, you can sit with your friends, as long as you arrive together and everyone has tickets for the same zone. We recommend arriving early, and we'll do our best to seat you together.

Question 9

Is there an age restriction for the event?

Accepted Answer

All guests must be 8 years or older to attend. Anyone under 16 must be accompanied by an adult.

Question 10

Are tickets available for purchase at the entrance?

Accepted Answer

Tickets are not sold on-site; they can only be purchased through the Fever app or website.

Question 11

When should I arrive?

Accepted Answer

Arrive at least 30 minutes early to sit in your assigned zone. Doors close 5 minutes before the show starts. Entry is not permitted after the show begins, out of respect for the performers and other guests.

Question 12

Can I get a ticket for my caregiver?

Accepted Answer

Guests who need assistance during the experience can request a free ticket for their personal assistant or caregiver. Contact us with proof of the need for a caregiver ticket. Once we receive it, we'll send you a coupon to get the free caregiver ticket on the Fever app (subject to availability). Remember to present your ticket along with the caregiver ticket when entering the venue.

Question 13

Will food and drinks be available for purchase on site?

Accepted Answer

You'll be able to purchase food and drinks at this event; however, there won't be gluten-free or vegan options.

Question 14

Can I leave the room during the performance?

Accepted Answer

Out of respect for the musicians and the audience, you cannot leave your seat during the performance, except in case of emergency.

Question 15

Are the candles flammable?

Accepted Answer

For everyone's safety, the candles are flameless LED candles.

Question 16

Can I use my phone during the performance?

Accepted Answer

Your phone must stay on silent mode throughout the performance. Photos and videos can only be taken during the final part of the concert and without flash, as indicated by our musicians.

Question 17

What temperature can I expect at the concert venue?

Accepted Answer

We do our best to keep things comfortable, but the temperature may vary depending on the season. We suggest dressing according to the season to make the most of the experience.

Question 18

What happens if weather conditions prevent the event from taking place?

Accepted Answer

If weather conditions affect your experience in any way (venue change or postponement), we'll notify you by email in advance.

Question 19

Can I bring animals? Are service dogs allowed?

Accepted Answer

Pets are not allowed at the venue, but we do accept service animals.

Question 20

Is the venue accessible?

Accepted Answer

Yes, the event will take place at a venue that's accessible for people with reduced mobility.

Question 21

Is parking available?

Accepted Answer

Yes, parking is available.

Question 22

What is the Entrada Social ticket?

Accepted Answer

It's a ticket category that anyone can purchase, with no proof required. The ticket already includes a R$5 donation to NGOs and nonprofit organizations.

Question 23

Is there a dress code? What should I wear?

Accepted Answer

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Candlelight: Christmas Classics

Christmas classics live

Surrounded by a thousand candles

An extraordinary setting