Candlelight: Tribute to Taylor Swift

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult. Children under thirteen (13) must be accompanied and supervised by an adult at all times while at the Resort at Pelican Hill.

The Resort at Pelican Hill is located at 22701 S Pelican Hill Rd South, Newport Coast, CA 92657. The event will be hosted in the Pacific Ballroom.

Driving or rideshare is recommended. Parking is available onsite through the valet for $20.

There will be a bar onsite serving beverages for an additional charge. No outside food and beverages will be allowed inside the venue.

Animals are not allowed, except for service animals. Please contact us if you plan to bring a service animal. All dogs visiting the facility must be kept on a leash of no more than six (6) feet at all times.

Yes. The venue is fully ADA accessible and ADA parking is available at the entrance of the event building.

Parking is available onsite at the valet for $20.

You can find your ticket in the “Tickets” section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.

You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking “Transfer Tickets” on your ticket in the Fever app. Please contact us if you need additional help. Make sure to include your ticket order number.

No documentation is needed to claim your refund.

Please contact us to get your ticket refunded.

This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.

Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only – no cash will be accepted.

Your photo will be taken prior to the event, and the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 30 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.

You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you. In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity.

The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Additionally, announcements will be made to ensure that attendees do not forget about this special experience. Please do not hesitate to approach any of our staff members if you have any questions.

You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the photographer at the venue in order for us to take your picture.

Refunds are not permitted unless the photo opportunity is canceled for internal reasons. In such an event, you will receive a refund for the purchased photo opportunity.

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians' performance and the experience of the audience, you will not be allowed to enter the show.

All Candle 3-Packs purchased online must be collected at the designated location at the venue at the time of your event. As the Candle 3-Pack is tied to the specific Candlelight event date and location, all Candle add-on items purchased online and picked up onsite are non-refundable and non-returnable. All sales are final.

For everyone's safety, the candles are LED: they recreate the glow of a flame without real fire, so they don't burn and pose no risk.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.