Candlelight: Tribute to Phil Collins

Question 1

How does seating assignment and zoning work?

Answer

The venue has several zones with prices adjusted to the distance and perspective from the stage. Upon arriving at Museo Carmen Thyssen Málaga, you'll be seated according to the order of entry and the type of ticket you purchased.

Question 2

Can we sit together if we're a group?

Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Museo Carmen Thyssen Málaga box office?

Answer

No, you won't be able to get your tickets at the physical box office or at the entrance to Museo Carmen Thyssen Málaga. To secure your spot, you must purchase your tickets through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We suggest coming with a 30-minute buffer so you can get seated without any hassle. Entry ends strictly 5 minutes before starting, and no new entries will be allowed after it begins, to preserve the atmosphere of the event.

Question 5

Will there be food and drink service at Museo Carmen Thyssen Málaga?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the indoor temperature of the venue goes hand in hand with the season. We recommend opting for layers or clothes suitable for the season to ensure you stay comfortable throughout the show.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Not at all! There's no strict dress code. We recommend a casual and relaxed style; the most important thing is that you're comfortable to fully enjoy the experience.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Phil Collins in Malaga lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Keep your device on silent during the event. You can only capture photos and videos (always without flash) in the final piece when the musicians signal you from the stage.

Question 12

Where can I find my tickets for Candlelight: Tribute to Phil Collins in Malaga?

Answer

You can find your ticket in the "Tickets" section of the Fever app (available on Apple App Store or Google Play). Remember to log in with the same account you used to make the purchase. You'll also find your QR code in the purchase confirmation email. Your tickets are digital, and you don't need to print them.

Question 13

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Phil Collins be gifted?

Answer

Sure! You can buy a Candlelight Gift Card and let them choose their favorite concert on the day that suits them best. Already have a ticket for a specific day? No problem, use the "Transfer Tickets" option in the Fever app and send it as a gift.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

If you want a unique keepsake, get this pack and enjoy a photo session in an exclusive space inside Museo Carmen Thyssen Málaga. You'll receive an instant Polaroid-style photo printed on the spot.

Question 17

Can I buy "Candlelight Photo" photos at Museo Carmen Thyssen Málaga?

Answer

Photos will be on sale at Museo Carmen Thyssen Málaga depending on the day's availability. If you decide to buy them there, remember that only card payments are accepted and that attendees who purchased the package online in advance will have priority for the session.

Question 18

When should I arrive to have my photo taken?

Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 19

When will I receive the photo?

Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 20

Where do I have to go to have my photo taken?

Answer

When you arrive at Museo Carmen Thyssen Málaga, our staff will show you where the photo area is set up. Feel free to ask any member of our team if you have any questions.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 23

Are pets or animals allowed in Museo Carmen Thyssen Málaga? What about service animals?

Answer

We're sorry, but pets are not allowed in the venue. Of course, assistance dogs are exempt from this rule and can accompany you.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.