Candlelight: Christmas Classics

Question 1

How does seating assignment and zoning work?

Answer

The venue is organized into different zones, each priced according to its proximity and view of the stage. Seats are assigned as you arrive at Casino Primitivo - Restaurante & Eventos, respecting the order of entry and the category of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Question 3

Can tickets be bought at the Casino Primitivo - Restaurante & Eventos box office?

Answer

Tickets are not on sale inside the venue or at Casino Primitivo - Restaurante & Eventos's own box office. To attend the concert, you must purchase them through the official Fever website or by downloading the app.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 5

Will there be food and drink service at Casino Primitivo - Restaurante & Eventos?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Temperature in historic venues can fluctuate depending on the day. Although we always aim for the perfect ambiance, we advise you to bring an extra layer or wear clothes suitable for the season so all you have to do is enjoy the music.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Forget strict dress codes. We recommend a casual outfit so you can enjoy the live music in total comfort and without complications.

Question 8

How long does the experience last?

Answer

The Candlelight: Christmas Classics in Albacete lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

It is not allowed to stand up or leave the venue during the performance, except in case of an emergency, out of consideration for the audience and the musicians.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 12

Where can I find my tickets for Candlelight: Christmas Classics in Albacete?

Answer

You can find them in the "Tickets" section of the Fever app (available on Google Play and Apple App Store) using the same account as the purchase, or in your purchase confirmation email along with your access QR code. There's no need to print your tickets as they are completely digital.

Question 13

Can I transfer or send my tickets to another person?

Answer

Absolutely! You can transfer your tickets free of charge from the Fever app by clicking on the "Transfer tickets" button. If you need support, contact us with the reference number of your ticket.

Question 14

Can tickets for Candlelight: Christmas Classics be gifted?

Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Capture your night with this photo pack in a special Casino Primitivo - Restaurante & Eventos location. Our team will deliver an instant printed photo in Polaroid format for you to take home.

Question 17

Can I buy "Candlelight Photo" photos at Casino Primitivo - Restaurante & Eventos?

Answer

Yes! You can buy your photo pack directly at Casino Primitivo - Restaurante & Eventos as long as it hasn't sold out. Keep in mind that if you get it in advance online, you'll have priority access, and only card payments are accepted at the venue, not cash.

Question 18

When should I arrive to have my photo taken?

Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 19

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

Our team will guide you to the photo area as soon as you arrive at Casino Primitivo - Restaurante & Eventos. If you get lost or need anything, just let them know.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

This pack contains 3 LED candles that imitate the warm glow characteristic of a real candle. Since they have no fire, they are safe and perfect for adding a cozy touch to your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Casino Primitivo - Restaurante & Eventos? What about service animals?

Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.