Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Christmas Classics in Albacete lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To guarantee a safe environment for you and the musicians, all lighting is done with LED candles. You'll enjoy the same warm atmosphere without worrying about fire or heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Controlling the temperature in historic buildings is sometimes a challenge. Therefore, we recommend dressing according to the current season to ensure you stay comfortable throughout the event.

Question 4

Will there be food and drink service at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 7

Can tickets be bought at the Casino Primitivo - Restaurante & Eventos box office?

Accepted Answer

There is no physical sales point inside Casino Primitivo - Restaurante & Eventos. If you want to enjoy the experience, the only authorized channel is Fever (official website and app).

Question 8

How does seating assignment and zoning work?

Accepted Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Casino Primitivo - Restaurante & Eventos, strictly following the order of arrival and the zone of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 10

Can tickets for Candlelight: Christmas Classics be gifted?

Accepted Answer

Of course! The best way is to buy a Candlelight Gift Card so they can freely choose the date and tribute concert they want. If you already have tickets for a specific day, gift them directly through the "Transfer Tickets" tab in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Capture your night with this photo pack in a special Casino Primitivo - Restaurante & Eventos location. Our team will deliver an instant printed photo in Polaroid format for you to take home.

Question 12

Can I buy "Candlelight Photo" photos at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Photos will be on sale at Casino Primitivo - Restaurante & Eventos depending on the day's availability. If you decide to buy them there, remember that only card payments are accepted and that attendees who purchased the package online in advance will have priority for the session.

Question 13

When will I receive the photo?

Accepted Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Packages you buy online will be ready for pickup at the concert. Keep in mind that the "Pack of 3 candles" is exclusive to that day and venue, so we do not accept returns or refunds.

Question 16

Where can I find my tickets for Candlelight: Christmas Classics in Albacete?

Accepted Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We recommend arriving 30 minutes before the show to settle in comfortably. Doors close 5 minutes before the start, and to avoid disrupting the concert, no one is allowed in once the musicians are on stage.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Arrive at least 30 minutes early for your photo. The photo sessions will end 10 minutes before the concert begins to ensure everything runs on time.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

When you arrive at Casino Primitivo - Restaurante & Eventos, our staff will show you where the photo area is set up. Feel free to ask any member of our team if you have any questions.

Question 22

Is there parking available at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Yes, there is parking available for attendees.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

We don't require any formal dress code. We suggest coming in casual, comfortable clothes; the main thing for us is that you feel good throughout the concert.

Question 24

Are pets or animals allowed in Casino Primitivo - Restaurante & Eventos? What about service animals?

Accepted Answer

Pets can't attend the event. However, assistance dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Question 26

Is Casino Primitivo - Restaurante & Eventos accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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