Candlelight: Christmas Classics

The venue is divided into three seating zones: A, B and C.

No. All tickets must be purchased in the Fever app or on the Fever website before you arrive at the venue.

Guests who require assistance throughout the experience can apply for one free pass for their personal assistant or support worker. Please contact us with proof that you need a carer ticket. Once we receive it, we will send you a voucher code to purchase your free carer ticket. You will need to show it, along with your tickets, to enter the venue.

Attendees must be 8 years old or older. Anyone under 16 must be accompanied by an adult.

Yes, if you have tickets for the same zone and arrive together. Seating is first come, first served, so we recommend arriving with plenty of time, and we'll do our best to seat you next to each other.

Yes, you can transfer tickets to another Fever account at no additional cost: tap "Transfer ticket" in the Tickets section of the Fever app. If you need further help, contact us with your ticket ID.

Your tickets are in the "Tickets" section of the Fever app (available on the Apple App Store and Google Play). Sign in with the same method and account you used to buy them. You can also find the QR code in your purchase confirmation email; be sure to check your spam folder.

No. Just show the QR code in the Fever app or in your purchase confirmation email when you arrive.

Depending on availability, you can change the date or time of your ticket up to 48 hours before the show. To make a change, contact us quoting your ticket ID. Standard tickets are non-refundable; see our terms and conditions for more information.

A Flexible Cancellation ticket lets you ask for a refund or an exchange if you decide not to attend. You can return it up to 48 hours before the experience starts, with no documents needed; it becomes non-refundable if it is transferred. A refund is for the full amount except the 10% Flexible Cancellation fee: card and PayPal refunds take 10 or more days to reach your statement, and voucher purchases get a new voucher in the app. If you choose an exchange, you immediately receive a voucher for the same value to use on the same experience. To request your refund, go to https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

Standard tickets are non-refundable. Changes to other dates and times are possible up to 48 hours before the start of the session you bought, subject to availability; to change your ticket, contact us. If you have a Flexible Cancellation ticket, see the question above.

Doors open 45 minutes before the show. Concerts start on time and you must be seated before the start: entry is not allowed once the concert has started.

If you arrive late, you will not be allowed to enter the venue and your ticket will not be refunded, so please make sure to arrive with plenty of time to spare.

Your ticket includes admission to the Candlelight concert, a live music concert surrounded by LED candles.

Seating is free (first come, first served) within the zone of the ticket you bought. When you arrive, show your ticket to the reception staff, who will take you to your zone.

The show starts on time whenever possible, but there may be a delay of about 5 minutes to ensure a smooth performance. Seating is first come, first served in each zone, so please arrive with as much time as possible to get in and be seated. Start times are subject to change depending on venue availability.

There is no dress code, but come dressed comfortably to get the most out of the performance. It can get chilly in the venue, so we recommend bringing layers.

No photography or filming of any kind is allowed during the performance. Photos and videos without flash may be taken only at the end of the program, when the musicians say so.

Please keep your phone on silent during the performance. Photos and videos without flash may be taken only at the end of the program, when the musicians say so.

Out of consideration for the musicians and other guests, please don't leave your seat during the performance unless it is an emergency.

There is no food for sale at this venue.

There are no drinks for sale at this venue.

The concert is for ages 8 and over. Anyone under 16 must be accompanied by an adult.

Animals are not allowed, except for service dogs. Please let us know about your service dog in advance by contacting us.

Yes. Wheelchair seating is limited: if no tickets appear to be available, please contact us at hello@feverup.com.

You can see all scheduled Candlelight concerts on the Fever website and app.

Yes. For safety, all the candles are flameless LED candles.

Yes, you can earn commission on sales of Candlelight concerts through Fever's affiliate program.

If weather conditions affect the performance (a change of venue or a postponement), you will be notified by email in advance.