Question 1

Where can I find my ticket?

Accepted Answer

You'll find your ticket in the “Tickets” section of the Fever app, signing in with the same method you used to buy. Your QR code is also in your purchase confirmation email.

Question 2

Can I change my ticket?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start of your experience. Please contact us quoting your ticket ID. Refunds are only possible if you bought a Flexible Cancellation ticket, up to 48 hours before the start (see below).

Question 3

What is a Flexible Cancellation ticket?

Accepted Answer

A Flexible Cancellation ticket allows you to ask for a refund or exchange of your ticket if you decide not to attend the experience.

Question 4

When can I return my ticket?

Accepted Answer

You can cancel your Flexible Cancellation ticket if you request it up to 48 hours before the experience starts. You just need to contact Fever. Please note that the ticket becomes non-refundable if it is transferred to another user.

Question 5

What documents do I need to present to cancel my ticket?

Accepted Answer

No documentation is needed to claim your refund or exchange.

Question 6

How do I request my refund?

Accepted Answer

Please contact Fever to get your ticket refunded. You'll receive a refund of the entire ticket price, except for the 10% fee paid for the flexible ticket option.

Question 7

If I opt for a refund, how long does it take to process and how will I receive it?

Accepted Answer

Your refund (the ticket price minus the 10% Flexible Cancellation fee) will be credited back to the same account used for the purchase. Please note that the money could take 10+ days to appear on your statement. If you bought your ticket(s) using a voucher, you'll find a new voucher for the total ticket amount (minus the 10% Flexible Cancellation fee) in the "Vouchers" section of the app. Keep in mind that this voucher is different from your Fever Club Wallet.

Question 8

If I opt for an exchange of the ticket, when will I receive the new ticket?

Accepted Answer

You will receive a voucher for the same value as your purchase (minus the 10% Flexible Cancellation fee) as soon as you request an exchange. You can then use this voucher to purchase a new ticket to the same experience for your desired date and/or time.

Question 9

Can I change my ticket for a different experience?

Accepted Answer

If you opt for an exchange voucher, you can only use it to go back and purchase the same experience.

Question 10

Will I get a full refund?

Accepted Answer

You'll receive a refund of the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option.

Question 11

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to any other Fever account at no extra cost. Simply click “Transfer Tickets” on your ticket in the Fever app. For help, contact us quoting your ticket ID.

Question 12

Is there an age requirement for the event?

Accepted Answer

All guests must be 8 years old or older to attend. Anyone under 16 must be accompanied by an adult.

Question 13

Is the venue indoors or outdoors?

Accepted Answer

The venue is indoors, with assigned seating.

Question 14

Is there food served?

Accepted Answer

No, but there will be a fully stocked bar for refreshments and alcoholic drinks.

Question 15

Is there parking available?

Accepted Answer

There are 38 spaces on site, including 3 disabled spaces. Once these are full, there are several local car parks within a 5-minute walk of the church.

Question 16

Does this venue have disability access?

Accepted Answer

Yes, there's a ramped entrance to the main and side entrances. One emergency exit door has a step down, but a ramp is also provided for it.

Question 17

How do I book a ticket for my carer?

Accepted Answer

Guests requiring assistance are entitled to one free pass for their Personal Assistant/Support worker. Please contact us with proof of needing a carer ticket (for example, DLA, PIP, evidence of severe sight impairment, or a CredAbility Access Card); we'll send you a voucher code to purchase the free carer ticket. Each carer ticket must be purchased alongside at least one full-price ticket, and you'll need to show your proof document together with your tickets to enter the venue.

Question 18

Can I take pictures or videos during the performance?

Accepted Answer

Photos and videos can only be taken during the final piece, and without flash, as indicated by the musicians. Your phone must be on silent mode throughout the performance.

Question 19

Can I leave the concert room during the performance?

Accepted Answer

Out of respect for the musicians and the audience, you won't be able to leave your seat except in the case of an emergency.

Question 20

When should I arrive?

Accepted Answer

Please arrive at least 30 minutes before the concert starts so you can be assigned a seat within your purchased zone. The concert begins on time, and if you arrive late, you won't be allowed to enter, out of respect for the musicians and the audience.

Question 21

Can I bring animals?

Accepted Answer

Animals are not allowed, except for service animals.

Question 22

What happens if the weather doesn't allow the event to take place?

Accepted Answer

If weather conditions affect your experience in any way, such as a change of location or a postponement, we'll notify you by email in advance.

Question 23

What is “Snapshot by Candlelight”?

Accepted Answer

It's an optional paid photo experience: your photo is taken in a designated area before the event (the photo booth closes 10 minutes before the concert starts, so please arrive at least 30 minutes early), you choose your favourite shot, and you'll receive a printed polaroid-style picture to collect at the exit. You'll get a QR code by email to show the photographer, and photos can also be bought on-site by card, subject to availability, if not sold out. Refunds aren't offered once your photo is taken, except if the experience is cancelled for internal reasons.

Question 24

Can I sit together with friends?

Accepted Answer

Yes, if you come together and all hold tickets for the same zone. We recommend arriving in good time, and our team will do their best to accommodate you.

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