Candlelight: Tribute to Ariana Grande

Question 1

How does seating assignment and zoning work?

Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Ateneo de Madrid, staff will seat you in the order that attendees arrive within your zone.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 3

Can tickets be bought at the Ateneo de Madrid box office?

Answer

It's not possible to buy your tickets directly at Ateneo de Madrid. Tickets are available exclusively through Fever, either by visiting the official website or downloading the mobile app.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 5

Will there be food and drink service at Ateneo de Madrid?

Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Remember that the concerts often happen in historic venues where the temperature varies with the weather. We suggest keeping this in mind when choosing your outfit to enjoy the evening in the most comfortable way.

Question 7

Is there a dress code for Candlelight concerts?

Answer

You can dress casually and informally, as there is no strict dress code. The important thing is that you feel comfortable while listening to the music.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Ariana Grande in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

We ask that you try not to leave your seat while the concert is on, except for emergencies, to avoid breaking the atmosphere that is created in the venue.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Remember to put your phone on silent before the show begins. To enjoy the experience, we only allow photos or videos without flash during the final song of the set, as indicated by the musicians.

Question 12

Where can I find my tickets for Candlelight: Tribute to Ariana Grande in Madrid?

Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Ariana Grande be gifted?

Answer

Yes! You can buy a Gift Card and let them decide which concert and day they want to attend. Alternatively, if you already have a ticket tied to a specific date, you can use the "Transfer Tickets" feature in the app to send it as a gift instantly.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a bespoke photography experience in Ateneo de Madrid's decorated zone by adding this pack to your ticket. You'll get an instant photo printed with the retro charm of a Polaroid to immortalize the experience.

Question 17

Can I buy "Candlelight Photo" photos at Ateneo de Madrid?

Answer

You can get your photo at Ateneo de Madrid using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 18

When should I arrive to have my photo taken?

Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 19

When will I receive the photo?

Answer

Pick the photo you want printed - it'll be ready for you to collect when the concert ends. Make sure to take it with you when you leave, as our team can't keep it for later.

Question 20

Where do I have to go to have my photo taken?

Answer

As soon as you step into Ateneo de Madrid, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 23

Are pets or animals allowed in Ateneo de Madrid? What about service animals?

Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.