Question 1

What are the different types of tickets available?

Accepted Answer

We have different zones depending on the desired visibility. For this venue we have a Premium Zone and Zones A, B, C and D. All seats are assigned on a first-come, first-served basis. All tickets are individual: each attendee must have their own ticket to access any zone.

Question 2

Can I sit with my friends?

Accepted Answer

Yes, you can sit with your friends if you arrive together and all have tickets for the same zone. We recommend arriving early; we will do everything possible to seat you together.

Question 3

Is there an age requirement?

Accepted Answer

All attendees must be 8 years or older. Those under 16 must be accompanied by an adult.

Question 4

Can I buy tickets at the venue?

Accepted Answer

No. Tickets are not available for purchase at the venue. All tickets must be purchased through the Fever app or website (www.feverup.com) before arriving at the event.

Question 5

Can I change my ticket?

Accepted Answer

Subject to availability, date and/or time changes are allowed up to 48 hours before your experience starts. To do so, contact us with your ticket number. Refunds are only accepted if you purchased a flexible refund ticket, up to 48 hours before your experience starts (see the questions below). For more information, you can check our terms and conditions.

Question 6

What is the flexible refund ticket?

Accepted Answer

The flexible refund ticket lets you request a full refund in case you decide not to attend the experience.

Question 7

When can I return my ticket?

Accepted Answer

You can return your flexible refund ticket and get a full refund if you contact us up to 48 hours before the experience starts. Keep in mind that the ticket is not refundable if it's transferred to another user.

Question 8

What documents do I need to provide to get my refund?

Accepted Answer

You don't need to provide any documentation to request the return.

Question 9

How can I request my refund?

Accepted Answer

Contact Fever to get a refund for your ticket.

Question 10

Can I transfer my tickets to someone else?

Accepted Answer

Yes, you can transfer your tickets to any other Fever account at no additional cost: just click on "Transfer tickets" on your ticket in the Fever app. If you need help, contact us with your ticket number.

Question 11

Where can I find my ticket?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the App Store or Google Play). Remember to log in with the same method you used to make the purchase. You will also find your QR code in the purchase confirmation email.

Question 12

Where does the experience take place?

Accepted Answer

At the Teatro Municipal de Quilpué, located at Aníbal Pinto 650, Quilpué, Región de Valparaíso.

Question 13

How do I get to the venue?

Accepted Answer

You can get there by public transport by getting off in downtown Quilpué and walking toward Aníbal Pinto street. You can also get there by car, taxi or ride-hailing app by searching for "Teatro Municipal de Quilpué" or the exact address. On foot, simply follow Aníbal Pinto street until you reach the theater.

Question 14

When should I arrive?

Accepted Answer

We ask that you arrive at least 45 minutes before the concert begins so that you can be assigned a seat within the zone you purchased. The concert will start at the scheduled time and the audience must be seated beforehand. If you arrive late, out of respect for the musicians and the rest of the audience, you will not be allowed to enter the venue or the show, so we suggest taking the necessary steps to arrive on time.

Question 15

Is parking available?

Accepted Answer

The venue does not have parking available.

Question 16

Is the venue accessible for people with disabilities?

Accepted Answer

Yes. Wheelchair users or those with reduced mobility and their companions must purchase their ticket in Zone B, where there is adequate space for their access and seating.

Question 17

Is food or drink served?

Accepted Answer

The venue does not sell food or drinks, and food and drinks are not allowed inside the hall.

Question 18

Can I bring animals?

Accepted Answer

Animals are not allowed, except service animals.

Question 19

Can I take photos or videos during the performance?

Accepted Answer

Photos and videos may only be taken during the final piece and without flash, as indicated by our musicians.

Question 20

Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent mode throughout the performance. Photos and videos may only be taken during the final piece and without flash, as indicated by our musicians.

Question 21

What happens if weather conditions affect the event?

Accepted Answer

If weather conditions affect your experience in any way (change of location or postponement), we will notify you in advance by email.

Question 22

Are the candles flammable?

Accepted Answer

For the safety of attendees, all candles are LED.

Question 23

What items are prohibited?

Accepted Answer

Authorized staff may search attendees to prevent the entry of prohibited or dangerous objects: food and drinks from outside the venue, drugs, firearms, sharp objects or any other object that poses a danger to the person carrying it or to the rest of the attendees. We reserve the right to refuse admission or remove anyone whose state or behavior is disruptive or risky, such as drunkenness or drug use.

Question 24

Can ticket prices change?

Accepted Answer

Ticket prices may be subject to dynamic pricing.

Question 25

Is there a dress code? What should I wear?

Accepted Answer

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

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