Question 1

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Casino Primitivo - Restaurante & Eventos, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 2

Can we sit together if we're a group?

Accepted Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 3

Can tickets be bought at the Casino Primitivo - Restaurante & Eventos box office?

Accepted Answer

No! Tickets are not sold directly at the door or the Casino Primitivo - Restaurante & Eventos box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

Try to arrive 30 minutes before the show to settle in easily. Doors will close promptly 5 minutes before the start, and they won't reopen once the concert begins, preventing any interruptions.

Question 5

Will there be food and drink service at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

Not at all! There's no strict dress code. We recommend a casual and relaxed style; the most important thing is that you're comfortable to fully enjoy the experience.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: The Best of Hans Zimmer in Albacete lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

It is not allowed to stand up or leave the venue during the performance, except in case of an emergency, out of consideration for the audience and the musicians.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

For your safety, the concert's candles operate with LED bulbs. They mimic the light of a flame perfectly without needing real fire, so they don't burn or pose any risk.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Remember to put your phone on silent before the show begins. To enjoy the experience, we only allow photos or videos without flash during the final song of the set, as indicated by the musicians.

Question 12

Where can I find my tickets for Candlelight: The Best of Hans Zimmer in Albacete?

Accepted Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 14

Can tickets for Candlelight: The Best of Hans Zimmer be gifted?

Accepted Answer

Yes! You can buy a Gift Card and let them decide which concert and day they want to attend. Alternatively, if you already have a ticket tied to a specific date, you can use the "Transfer Tickets" feature in the app to send it as a gift instantly.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

This pack gives you access to a unique photography session at Casino Primitivo - Restaurante & Eventos. To make sure you always remember the experience, we'll give you an instant Polaroid-format print.

Question 17

Can I buy "Candlelight Photo" photos at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

You can get your photo at Casino Primitivo - Restaurante & Eventos using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 19

When will I receive the photo?

Accepted Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

You'll get directions to the photo area once you enter Casino Primitivo - Restaurante & Eventos. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Your purchases made through Fever are delivered at the venue. Remember that the "Pack of 3 candles" does not have a refund or exchange policy because all purchases for this event are final.

Question 23

Are pets or animals allowed in Casino Primitivo - Restaurante & Eventos? What about service animals?

Accepted Answer

Pets can't attend the event. However, assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.

Question 25

Is Casino Primitivo - Restaurante & Eventos accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Yes, there is parking available for attendees.

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Hans Zimmer's music, reimagined live

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