The Jazz Room: A Journey to the Heart of New Orleans

There is one ticket type: General admission (seated). Seating is assigned on a first come, first served basis.

Tickets are not sold on site; they can only be purchased in the Fever App or on the Fever website.

This experience is for guests aged 18 and over. Valid ID may be requested.

Yes, if you arrive together and have tickets in the same area, you will be seated together. We recommend arriving early so we can do our best to accommodate you.

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker.

A soulful live music experience in an intimate, atmospheric venue, where world-class musicians bring jazz to life through saxophones, trumpets, vocals, and spontaneous improvisation.

Yes, there is an on-site bar from which you can purchase beverages before and during the experience.

Food will only be available to guests who are able to secure a table once at the venue. Tables are on a first-come, first-served basis.

No, there will not be any strobe lights.

No, seats are not numbered. Seating is on a first-come, first-served basis.

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.

Yes, you can select a group ticket on the event page when making your booking. Private shows and tickets for large groups (30+ people) can also be booked.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

If you have any medical condition or disability that you think will affect your visit, please contact us before you make a booking by emailing access@glee.co.uk with your access requirements and the show you wish to see. We will aim to respond to any emails within 2 working days. Spaces may be limited and will be sold on a first come first-served basis. If you are a wheelchair user, it is really useful for us to know what type and size of wheelchair you have when you contact us, in order to place you in the best position possible for you to enjoy the show. Please be aware we have a limited amount of wheelchair spaces, which will be sold on a first come first-served basis. In most instances, these are available to book directly online - please select as many 'Wheelchair Show Entry' tickets as the number of wheelchair spaces needed. For example, if you are looking to book one wheelchair space and one standard seat, please select one 'Wheelchair Show Entry' ticket and one 'Show Entry Ticket'. Our venue is above ground level, and step-free level access is available via the lift next to Mermaid Quay Management Suite. This will take you to the atrium outside our venue, and the venue is all on one level from there. Access to our disabled toilet is available with a radar key. When you arrive at the venue (the earlier the better), please make yourselves known to the staff on the door, who will gladly assist you and your party with access. Companion / Personal Assistant tickets are available free of charge for customers who cannot attend a show without support or assistance. In order to register yourself as eligible for free Companion / Personal Assistant tickets, please email access@glee.co.uk with your contact details, which event you are looking to attend and a copy of one of the following documents: Access Card (with +1 Symbol), Blue Badge (both sides), PIP letter / DLA Letter confirming entitlement to benefit, doctor's note confirming entitlement or Hynt Card. Spaces are limited, and you must contact us before you make a booking to ensure access for you both.

Doors will open 45 minutes before the start time of the experience for guests to have a drink and enjoy the space.

Doors open 45 minutes before the show start time on your ticket. Last entry is 15 minutes before the show start time, and late entry after that is not permitted as it would disrupt the show for other attendees.

Yes, there are toilets available on-site, which are cleaned and disinfected regularly.

The venue is The Glee Club Cardiff at Unit 7a, Mermaid Quay, Cardiff CF10 5BZ.

This experience takes place at an indoor venue.

No, there is no venue parking available on-site, but there are parking options nearby. The closest car-park is Q-Park on Pierhead Street. There's limited on-street parking on Bute Street and Mount Stuart Square, free after 6pm. A little further from the club, the nearest car park offering Blue Badge Holders free parking is Havannah Street.

Assistance dogs are welcome at the venue. Please contact us prior to your arrival on access@glee.co.uk so we can make arrangements for you. No other pets or animals are allowed.

Food or beverages purchased elsewhere are not permitted at the venue.

No smoking or vaping is allowed inside the venue.

Yes, there is air conditioning at the venue.

There will not be a cloakroom available on-site.

If you leave behind any of your belongings at the event you should phone the venue or drop by to see if your item has been found.

Guests will be able to take photos and/or videos of the experience during the last song of the show. Our on-site staff will make a pre-show announcement to inform guests of this.