Ballet of Lights: Cinderella in a Dazzling Spectacular Show

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.

No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and are based on availability. Please contact us directly to change your ticket.

On the Fever App, available on Google Play and Apple Store; On the Fever website

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) before arriving at the event.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

You can find your QR Code ticket in the Fever app, within the Tickets section. If you haven’t downloaded the app, you can download it from Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Carers are welcome at the event for free upon showing the appropriate documentation at the entrance, however, they will be there to assist you rather than participating in the activity. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept: Middle or Higher rate DLA for care and/or mobility; Receipt of Personal Independence Payment (PIP); Evidence of being severely sight-impaired; CredAbility Access Card – + 1 category requirement

Yes, the venue is wheelchair accessible.

Yes, this show is for ages 5+. Children under 16 must be accompanied by an adult.

No late entry is permitted as this would disrupt the flow of the show for other attendees.

Yes, there are toilets available on-site, which are cleaned and disinfected regularly.

Kailash Mital Theatre, 1125 Colonel By Drive, Ottawa.

Yes, there is air conditioning.

We recommend checking the parking options near Kailash Mital Theatre before your visit.

If you leave behind any of your belongings at the event you should start by phoning the venue or dropping by to see if your item has been found. If this doesn’t work, please contact us so that we can contact the venue about your missing item and arrange for you to pick it up from the event location.

Photos and videos can only be taken during the final piece and without flash, as indicated by our dancers.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our dancers

Out of respect for the performers and the audience, you will not be able to leave your seat except in the case of an emergency.

Please arrive at least 30 minutes before the show starts in order to be assigned a seat within your purchased zone. The show will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the dancers’ performance and the experience of the audience, you will not be allowed to enter the show.

Food or beverages purchased elsewhere are not permitted at the venue.

No smoking or vaping is allowed inside the venue.