Question 1

How does seating assignment and zoning work?

Accepted Answer

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Espacio Mutua Tinerfeña, always respecting the order of arrival and the sector.

Question 2

Can we sit together if we're a group?

Accepted Answer

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Question 3

Can tickets be bought at the Espacio Mutua Tinerfeña box office?

Accepted Answer

There are no ticket sales at the Espacio Mutua Tinerfeña box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

We recommend arriving 30 minutes before the show to settle in comfortably. Doors close 5 minutes before the start, and to avoid disrupting the concert, no one is allowed in once the musicians are on stage.

Question 5

Will there be food and drink service at Espacio Mutua Tinerfeña?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

The historic spaces where the events take place can have temperature variations depending on the date. We advise dressing in clothes suitable for the season so you can enjoy the concert with the utmost comfort.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

You can dress casually and informally, as there is no strict dress code. The important thing is that you feel comfortable while listening to the music.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: Vivaldi's Four Seasons in Tenerife lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

Unless it's an extreme necessity, we appreciate that you remain seated so that you and the other attendees can enjoy the concert to the fullest.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry, the candles are all LED technology and replicate the light of a flame identically. Without real fire, they don't emit heat and aren't flammable.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent throughout the concert. You can only take photos and videos without flash during the last piece, as indicated by the musicians on stage.

Question 12

Where can I find my tickets for Candlelight: Vivaldi's Four Seasons in Tenerife?

Accepted Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

Of course, sharing your tickets won't cost you anything. Just go to your Fever app profile, tap your ticket, and select "Transfer Tickets." If you need help, contact us with your ticket number.

Question 14

Can tickets for Candlelight: Vivaldi's Four Seasons be gifted?

Accepted Answer

Yes! You can buy a Gift Card and let them decide which concert and day they want to attend. Alternatively, if you already have a ticket tied to a specific date, you can use the "Transfer Tickets" feature in the app to send it as a gift instantly.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Enjoy a special photography experience in our decorated Espacio Mutua Tinerfeña area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 17

Can I buy "Candlelight Photo" photos at Espacio Mutua Tinerfeña?

Accepted Answer

As long as there's availability, you can book your Espacio Mutua Tinerfeña experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 19

When will I receive the photo?

Accepted Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

Once you enter Espacio Mutua Tinerfeña, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

With this pack, you'll get 3 high-quality LED candles that mimic the flicker of an authentic flame. They are completely safe for decorating your home without any risk.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 23

Are pets or animals allowed in Espacio Mutua Tinerfeña? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.

Question 25

Is Espacio Mutua Tinerfeña accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Espacio Mutua Tinerfeña?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

In short About the concert

Experience highlights Why you'll love it

The genius music of Vivaldi, illuminated

Surrounded by a thousand candles

An extraordinary setting

Gallery

On the day How it works

Reviews What guests are saying

About the venueEspacio Mutua Tinerfeña

FAQs Frequently asked questions

Need help?

Select date and session

Select date and session

More like this More Candlelight concerts

Candlelight: Ed Sheeran and Coldplay

Candlelight: Tribute to Hans Zimmer

Candlelight: Tribute to Michael Jackson

Candlelight: Rock Classics

Candlelight: Tributo a Queen y The Beatles

Candlelight: Tribute to Joan Manuel Serrat

Candlelight: The Innate Law

Candlelight: Queen vs. ABBA

Candlelight: Coldplay & Imagine Dragons

Candlelight: Lo Mejor de Ennio Morricone

Discover our top experiences

The Jazz Room: A Journey to the Heart of New Orleans

An Idiot's Guide to Wine: Comedy Over Drinks

Edgar Allan Poe Speakeasy Tenerife

An Idiot’s Guide to Wine: Comedy Between Glasses

The Jury Experience – Death by AI

Entradas para Cines Yelmo en Tenerife: ¡toda la cartelera!

Healthy Nation Tenerife (Go Fit)

Loro Parque: Entry Ticket

Siam Park: Entry Ticket

Related categories

Concerts

Music Events

Candlelight Concerts