Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Vivaldi's Four Seasons in Tenerife lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Remember that the concerts often happen in historic venues where the temperature varies with the weather. We suggest keeping this in mind when choosing your outfit to enjoy the evening in the most comfortable way.

Question 4

Will there be food and drink service at Espacio Mutua Tinerfeña?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

It is not allowed to stand up or leave the venue during the performance, except in case of an emergency, out of consideration for the audience and the musicians.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 7

Can tickets be bought at the Espacio Mutua Tinerfeña box office?

Accepted Answer

Tickets cannot be bought at Espacio Mutua Tinerfeña. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Espacio Mutua Tinerfeña, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 10

Can tickets for Candlelight: Vivaldi's Four Seasons be gifted?

Accepted Answer

Sure! You can buy a Candlelight Gift Card and let them choose their favorite concert on the day that suits them best. Already have a ticket for a specific day? No problem, use the "Transfer Tickets" option in the Fever app and send it as a gift.

Question 11

What is "Candlelight Photo"?

Accepted Answer

If you want a unique keepsake, get this pack and enjoy a photo session in an exclusive space inside Espacio Mutua Tinerfeña. You'll receive an instant Polaroid-style photo printed on the spot.

Question 12

Can I buy "Candlelight Photo" photos at Espacio Mutua Tinerfeña?

Accepted Answer

As long as there's availability, you can book your Espacio Mutua Tinerfeña experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 13

When will I receive the photo?

Accepted Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This set includes 3 LED candles that perfectly imitate the movement and warmth of a traditional candle. Being fully electric, they are ideal and safe for enhancing any space in your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 16

Where can I find my tickets for Candlelight: Vivaldi's Four Seasons in Tenerife?

Accepted Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Of course, sharing your tickets won't cost you anything. Just go to your Fever app profile, tap your ticket, and select "Transfer Tickets." If you need help, contact us with your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Make sure to arrive about 30 minutes early for your photo session. Remember that it is organized before the event and will end 10 minutes before the show starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

When you arrive at Espacio Mutua Tinerfeña, our staff will show you where the photo area is set up. Feel free to ask any member of our team if you have any questions.

Question 22

Is there parking available at Espacio Mutua Tinerfeña?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 24

Are pets or animals allowed in Espacio Mutua Tinerfeña? What about service animals?

Accepted Answer

We're sorry, but pets are not allowed in this venue. However, your guide dogs or assistance dogs are of course welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course! If you need help enjoying the experience, your plus-one can enter for free. Please reach out to us with your proof so we can sort it out for you.

Question 26

Is Espacio Mutua Tinerfeña accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Experience highlights Why you'll love it

The genius music of Vivaldi, illuminated

Surrounded by a thousand candles

An extraordinary setting

Program The music that awaits you

Performers

Gallery

In short About the concert

On the day How it works

Reviews What guests are saying

About the venueEspacio Mutua Tinerfeña

FAQs Frequently asked questions

Need help?

Select date and session

Select date and session

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